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- Tasks: Provide L2/L3 support for WAMS applications and troubleshoot incidents.
- Company: Leading tech company in the UK with a focus on innovation.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Enhance service reliability and make a real difference in customer satisfaction.
- Qualifications: Bachelor's degree in Engineering or Computer Science and knowledge of WAMS.
- Other info: Join a dynamic team and develop your skills in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading tech company in the UK is seeking a Customer Support Engineer - WAMS to provide L2/L3 support for WAMS applications and associated infrastructure.
Responsibilities include:
- Diagnosing and resolving incidents
- Collaborating with engineering teams
- Conducting root cause analysis
Ideal candidates will hold a bachelor's degree in Engineering or Computer Science and possess strong knowledge of WAMS, Power Systems, and real-time protocols. This role is essential for enhancing service reliability and customer satisfaction.
WAMS Support Engineer: Real-Time Grid PMU & ITIL Pro in Broughton employer: Stackstudio Digital Ltd.
Contact Detail:
Stackstudio Digital Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land WAMS Support Engineer: Real-Time Grid PMU & ITIL Pro in Broughton
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups or webinars, and connect with current employees at the company. You never know who might give you the inside scoop on job openings or even refer you directly!
✨Tip Number 2
Show off your skills! Prepare for technical interviews by brushing up on WAMS applications and real-time protocols. Practise common troubleshooting scenarios so you can demonstrate your problem-solving prowess when it counts.
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight your relevant experience with Power Systems and ITIL practices. Customising your application can really make you stand out from the crowd.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace WAMS Support Engineer: Real-Time Grid PMU & ITIL Pro in Broughton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with WAMS applications and real-time protocols. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the WAMS Support Engineer role and how your background in Engineering or Computer Science makes you a perfect fit for us.
Showcase Problem-Solving Skills: Since this role involves diagnosing and resolving incidents, share examples of how you've tackled similar challenges in the past. We love seeing candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Stackstudio Digital Ltd.
✨Know Your WAMS Inside Out
Make sure you brush up on your knowledge of Wide Area Measurement Systems (WAMS) and real-time protocols. Be prepared to discuss specific applications you've worked with and how you've resolved issues in the past. This will show your technical expertise and passion for the field.
✨Showcase Your Problem-Solving Skills
Prepare examples of incidents you've diagnosed and resolved, especially in a L2/L3 support context. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to collaborate with engineering teams.
✨Understand ITIL Framework
Familiarise yourself with the ITIL framework and how it applies to customer support roles. Be ready to discuss how you've implemented ITIL practices in previous positions to enhance service reliability and customer satisfaction. This will highlight your commitment to best practices in support engineering.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to WAMS and their expectations for the role. This not only shows your interest but also gives you a chance to assess if the company aligns with your career goals. Engaging in a two-way conversation can leave a lasting impression.
