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For Companies At a Glance
- Tasks: Provide top-notch support for WAMS applications and troubleshoot real-time data issues.
- Company: Join a leading tech firm focused on power systems and innovative solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a difference in the energy sector while developing your technical skills.
- Qualifications: Bachelor's degree in relevant field and strong problem-solving abilities.
- Other info: Collaborative team environment with a focus on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Key Skills/ Screening Questions
- WAMS, Power Systems, EMS, DMS, SCADA
- Bachelor's degree in Electrical Engineering, Computer Science, or related field.
- Strong knowledge of Power Systems, SCADA/EMS/DMS, and Synchrophasor/PMU technology.
- Hands-on experience with WAMS software platforms (GE, Siemens, ABB, or similar).
- Experience in Linux/Windows server environments, networking, and databases (Oracle/SQL).
- Familiarity with real-time protocols (IEEE C37.118, ICCP/TASE.2, DNP3, IEC 61850).
- Strong problem-solving, analytical, and debugging skills.
- Excellent communication skills to interact with global customers and collaborate with cross-functional teams.
Responsibilities:
- Provide L2/L3 customer support for WAMS applications, servers, and associated infrastructure.
- Diagnose, troubleshoot, and resolve incidents related to WAMS performance, connectivity, and data quality.
- Monitor real-time data flows and ensure integrity of phasor measurement unit (PMU) data across the grid.
- Support incident, problem, and change management processes in line with SLAs.
- Conduct root cause analysis (RCA) for critical issues and implement corrective actions.
- Assist customers with system upgrades, patches, and hotfixes deployment.
- Document technical solutions, prepare knowledge articles, and share best practices.
- Collaborate with product engineering and R&D teams for complex escalations.
- Provide customer training, workshops, and technical guidance to improve user adoption.
- Drive continuous service improvements to enhance reliability and reduce recurring incidents.
- Ensure adherence to ITIL processes for incident, problem, and change management.
Customer Support Engineer - WAMS in Birmingham employer: Stackstudio Digital Ltd.
Contact Detail:
Stackstudio Digital Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer - WAMS in Birmingham
✨Tip Number 1
Network like a pro! Reach out to professionals in the power systems and SCADA/EMS/DMS fields. Attend industry events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can refer you directly!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your hands-on experience with WAMS software platforms. This could be a great conversation starter during interviews and shows potential employers what you can bring to the table.
✨Tip Number 3
Prepare for those tricky technical questions! Brush up on your knowledge of real-time protocols and problem-solving techniques. Practising common scenarios you might face as a Customer Support Engineer will help you feel more confident when it’s time to shine in the interview.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference in customer support. Plus, applying directly gives you a better chance of being noticed by our hiring team!
We think you need these skills to ace Customer Support Engineer - WAMS in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with WAMS software platforms and your knowledge of Power Systems. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer support in the power systems field. We love seeing enthusiasm, so let us know what excites you about this role and how you can contribute to our team.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We’re looking for strong problem-solving abilities, so share specific instances where you diagnosed and resolved technical challenges, especially in WAMS or related technologies.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Stackstudio Digital Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of WAMS software platforms like GE, Siemens, and ABB. Be ready to discuss your hands-on experience with these technologies, as well as your familiarity with real-time protocols like IEEE C37.118 and DNP3. The more specific examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share instances where you've diagnosed and resolved issues in a customer support role. Think about how you approached troubleshooting incidents related to WAMS performance or connectivity. Highlight your analytical skills and how they helped you implement effective solutions.
✨Communicate Clearly and Confidently
Since this role involves interacting with global customers, practice articulating complex technical concepts in a simple way. You might be asked to explain how you would guide a customer through a system upgrade or troubleshoot an issue, so clarity is key!
✨Emphasise Team Collaboration
Be prepared to discuss how you've worked with cross-functional teams in the past. Whether it’s collaborating with product engineering or providing training to users, showcasing your ability to work well with others will demonstrate that you're a team player who can drive continuous service improvements.
