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- Tasks: Provide top-notch support for DERMS applications and ensure system performance.
- Company: Join a leading energy management company focused on innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Be part of the energy revolution and make a real difference in grid management.
- Qualifications: Bachelor's degree in relevant field and 3+ years in application support.
- Other info: Dynamic team environment with a focus on collaboration and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
Key Skills:
- Prior experience supporting DERMS or other OT/IT grid management platforms.
- Knowledge of GridOS ecosystem and integration with DERMS.
- Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2).
- Cloud/hybrid deployment experience (Azure, AWS).
- Certifications such as ITIL, Security+, or utility-specific systems training.
- Scripting/automation skills (Python, Bash, PowerShell) for operational efficiency.
Key Responsibilities:
- Deliver L2/L3 support for DERMS applications, integrations, and services.
- Monitor system availability, performance, and data flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources.
- Investigate and resolve incidents, service requests, and escalations in alignment with SLA requirements.
- Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues.
- Support patching, upgrades, deployments, and system configuration changes.
- Collaborate with engineering and product teams to implement improvements in scalability, reliability, and cybersecurity.
- Maintain knowledge base articles, SOPs, and runbooks for effective issue resolution.
- Provide technical support for DERMS functions such as DER aggregation, forecasting, optimization, scheduling, and dispatch.
- Participate in 24x7 on-call rotation to handle priority incidents and ensure continuous system availability.
- Ensure adherence to ITIL processes for incident, problem, and change management.
Required Qualifications:
- Bachelor's degree in Electrical Engineering, Computer Science, or related field (or equivalent work experience).
- 3+ years of experience in application support, energy management systems, or grid operations platforms.
- Strong understanding of DERMS functions, distributed energy resources (solar, wind, batteries, EVs), and grid operations.
- Proficiency with Linux/Unix administration, databases (SQL/Oracle/PostgreSQL), and APIs/integration tools.
- Solid troubleshooting skills across application, middleware, and network layers.
- Experience with monitoring tools (Splunk, Grafana, AppDynamics, etc.).
- Familiarity with SCADA, ADMS, EMS, OMS, or other grid management systems.
- Excellent communication and problem-solving skills to collaborate with customers and cross-functional teams.
Preferred Skills:
- Prior experience supporting DERMS or other OT/IT grid management platforms.
- Knowledge of GridOS ecosystem and integration with DERMS.
- Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2).
- Cloud/hybrid deployment experience (Azure, AWS).
- Certifications such as ITIL, Security+, or utility-specific systems training.
- Scripting/automation skills (Python, Bash, PowerShell) for operational efficiency.
Customer Support Engineer (DERMS) in Birmingham employer: Stackstudio Digital Ltd.
Contact Detail:
Stackstudio Digital Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer (DERMS) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! If you’ve got experience with DERMS or grid management platforms, make sure to highlight that in conversations. Share specific examples of how you've tackled challenges in previous roles.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your approach to show us why you’re a perfect fit for the Customer Support Engineer role.
✨Tip Number 4
Prepare for interviews by brushing up on your technical knowledge and problem-solving skills. Be ready to discuss how you’d handle real-world scenarios related to DERMS and grid operations. Confidence is key!
We think you need these skills to ace Customer Support Engineer (DERMS) in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with DERMS and grid management platforms. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer support in the energy sector and how your background makes you a perfect fit for our team at StudySmarter.
Show Off Your Technical Skills: Don’t forget to mention your scripting and automation skills! Whether it's Python, Bash, or PowerShell, we love seeing how you can bring operational efficiency to the table. Be specific about your experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Stackstudio Digital Ltd.
✨Know Your DERMS Inside Out
Make sure you brush up on your knowledge of DERMS and the GridOS ecosystem. Be ready to discuss how you've supported these platforms in the past, and think of specific examples where you resolved issues or improved system performance.
✨Show Off Your Technical Skills
Prepare to demonstrate your scripting and automation skills, especially in Python, Bash, or PowerShell. You might be asked to solve a problem on the spot, so practice some common scenarios that could come up in a customer support role.
✨Understand Cybersecurity Standards
Familiarise yourself with cybersecurity standards like NERC CIP, ISO 27001, and SOC2. Be ready to explain how these standards apply to DERMS and how you've ensured compliance in your previous roles.
✨Communicate Clearly and Confidently
Since this role involves collaboration with customers and cross-functional teams, practice articulating your thoughts clearly. Use examples from your experience to showcase your problem-solving skills and how you’ve effectively communicated technical information to non-technical stakeholders.
