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- Tasks: Drive customer success and support finance teams in maximising the value of Stacks.
- Company: Join a dynamic team at Stacks, transforming finance with cutting-edge AI technology.
- Benefits: Work in a stunning Amsterdam office with top-tier colleagues and exciting growth opportunities.
- Other info: Collaborate with talented professionals from companies like Uber and Plaid.
- Why this job: Be a foundational part of a game-changing company backed by industry leaders.
- Qualifications: 3-7 years in SaaS Customer Success and strong accounting expertise required.
The predicted salary is between 36000 - 60000 £ per year.
This role is based out of our Amsterdam office. We are an office-first company and believe great products are made when we are together.
About Stacks
At Stacks, we're transforming the way finance teams approach one of their most critical processes: the monthly close. For mid to large enterprises, the close is a painstaking, manual effort that pulls finance teams away from strategic initiatives to focus on repetitive, tedious tasks. We believe this needs to change. Our vision is bold. With the power of AI, we're reimagining the monthly close to be as simple as a single click - providing the most accurate, detailed financial insights on day one of each month. By giving finance teams their time back, we enable them to focus on high-impact, strategic work that drives their companies forward.
Our team is a blend of finance, product, and technical experts from top-tier companies like Uber, Plaid, Miro, Mollie, and Bunq, united by the drive to create a game-changing solution. Based in the heart of Amsterdam, our office offers inspiring views over the iconic canals. Backed by leading VCs and executives from Stripe, Plaid, and OpenAI, we're ready to reshape the future of finance.
About the Role
Stacks is looking for a fiercely ambitious, entrepreneurial, and commercially driven Customer Success Manager - Accounting to join our team in Amsterdam as one of our first CS hires! In this high-impact role, you'll collaborate closely with our founder to create and execute our GTM strategy at Stacks. If you're excited by the idea of limitless growth and fast-paced challenges, this is a unique opportunity to accelerate your career as you help shape the future of Stacks.
What You'll Do
- Drive Customer Success: Support the full customer journey from onboarding to renewal and expansion. You'll interact directly with Controllers, Finance leaders, and CFOs to ensure Stacks becomes mission-critical to their accounting operations.
- Accounting-Led Support: Leverage your Accounting / Controller background to deeply understand customer workflows and challenges. You'll offer guidance rooted in your financial close experience, helping customers maximize the value of Stacks.
- Drive Net Retention: You will own renewals and expansion across your portfolio by delivering measurable value and identifying opportunities for deeper adoption.
- Product Mastery: Become a power user of Stacks, able to guide customers through best practices, troubleshoot issues, and ensure seamless implementation.
- Cross-functional Collaboration: Partner with Sales, Product, and Engineering to translate feedback into actionable improvements that address the needs of accounting teams.
- Strategic Impact: As one of our first CS hires, you'll help define the function from the ground up, building playbooks and influencing our GTM strategy.
What You Need
- 3-7 Years of SaaS Customer Success Experience: A strong track record managing post-sales relationships with mid-market and enterprise clients. You've owned renewals, driven expansion, and worked cross-functionally to deliver success.
- Accounting Expertise: Hands-on experience in accounting, ideally as a Controller, CPA, or within a finance team managing the close process. You speak the language of Stacks users and understand their day-to-day challenges.
- Customer-Centric Mindset: You know how to build trust with finance teams, navigate and deliver strategic support.
- Product Mastery: You're quick to learn new tools and can confidently guide others through them. You can break down complex workflows into actionable steps for our customers.
What's in It for You
- Cutting-Edge Technology: Work at the forefront of the Gen AI revolution.
- Top-Tier Team: Collaborate with talented colleagues from companies like Uber, Plaid, Miro, and Mollie.
- Foundational Role: Become one of the founding pillars of an exciting company, backed by Tier 1 VCs and executives from OpenAI, Stripe, and DeepMind.
- Inspiring Workspace: Enjoy the view of the Amsterdam canals in our stunning office.
The Hiring Process
- Step 1: 30-minute screening call with our talent partner (Peter) to discuss your background, motivation, experience, and practical details.
- Step 2: 3 x 30-minute calls with our founder (Albert) and team members to dive deeper into your experience.
- Step 3: Take-home and 1-hour on-site panel interview with our team at Stacks.
- Step 4: Offer!
Customer Success Manager - Accounting in London employer: Stacks Foundation, Inc
Contact Detail:
Stacks Foundation, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Accounting in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Stacks or similar companies on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Success Managers and think about how your accounting background can shine through. We want to see how you can drive customer success with your unique skills.
✨Tip Number 3
Show off your product mastery! Be ready to discuss how you’ve used tech tools in past roles. At Stacks, we’re all about leveraging technology to make finance easier, so let’s see how you fit into that vision.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Stacks.
We think you need these skills to ace Customer Success Manager - Accounting in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about transforming finance processes and making a real impact at Stacks.
Tailor Your Experience: Make sure to highlight your relevant experience in SaaS Customer Success and accounting. We’re looking for someone who understands the challenges finance teams face, so connect your background to our mission!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Customer Success Manager role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Stacks.
How to prepare for a job interview at Stacks Foundation, Inc
✨Know Your Numbers
As a Customer Success Manager in Accounting, it's crucial to brush up on your financial knowledge. Be prepared to discuss key metrics related to the monthly close process and how Stacks can simplify these for finance teams. Familiarise yourself with common challenges faced by Controllers and CFOs, so you can speak their language.
✨Showcase Your Customer-Centric Approach
Demonstrate your ability to build trust and rapport with clients. Prepare examples of how you've successfully managed post-sales relationships in the past. Highlight specific instances where you've driven renewals or expansions, showcasing your customer-centric mindset and strategic support.
✨Master the Product
Before the interview, take time to understand Stacks' product offerings. Familiarise yourself with its features and benefits, and think about how you would guide customers through best practices. Being able to discuss the product confidently will show your commitment and readiness to become a power user.
✨Prepare for Cross-Functional Collaboration
Since this role involves working closely with Sales, Product, and Engineering, be ready to discuss your experience in cross-functional teams. Think of examples where you've translated customer feedback into actionable improvements. This will demonstrate your ability to collaborate effectively and influence the company's strategy.