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For Companies At a Glance
- Tasks: Lead a team of Account Managers to drive client success and account growth.
- Company: StackAdapt is a leading tech company revolutionising marketing with AI-driven solutions.
- Benefits: Enjoy remote work, competitive salary, private medical insurance, and personal development support.
- Why this job: Join a diverse team focused on innovation and making a real impact in marketing.
- Qualifications: 3+ years of team management experience and strong programmatic knowledge required.
- Other info: StackAdapt values inclusivity and offers a supportive culture for all employees.
The predicted salary is between 36000 - 60000 £ per year.
Overview
StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform connects brand and performance marketing to drive measurable results across the customer journey. StackAdapt is hiring a London-based Manager of Client Services (MCS) within the revenue organization. Reporting to the Director of Client Services, the MCS will lead a high-performing team of Account Managers with a focus on driving account retention, uncovering growth opportunities, and delivering industry-leading customer service. This role centers on building a team culture rooted in commercial excellence, while overseeing major client initiatives and developing strong relationships with key customers as a senior strategic partner.
Responsibilities
- The MCS will lead a team of Account Managers (AMs), ensuring alignment with company objectives and fostering a collaborative environment focused on account retention, revenue expansion, and proactive growth strategies.
- Track, monitor, and evaluate quarterly revenue targets for each AM, with account retention and growth as the main objectives.
- Coach AMs to develop strategic plans to achieve objectives and capitalize on opportunities within their portfolios, providing proactive help with large and high-potential accounts. Reinforce a commercial mindset, ensuring AMs own the full client lifecycle from onboarding through renewal and expansion.
- Lead hiring, onboarding, and performance-planning efforts to build a high-performing, client-first team culture, ensuring each member has an individualized growth plan.
- Identify opportunities to increase efficiency within the team through tools, procedures, processes, or education.
- Oversee major client initiatives and build strong relationships with key customers, acting as a senior point of contact and strategic consultant.
- Collaborate with Agencies and Brands to plan and scale the business toward high growth and optimal performance.
- Provide in-depth client consultation on StackAdapt DSP, including campaign setup, performance insights, optimization strategies, and new growth opportunities to meet KPIs.
- Support client needs and translate requirements to inform product strategy.
- Participate in in-person and virtual meetings, presentations, Quarterly Business Reviews, and training/education.
- Represent the Client Service team in department leadership, sharing feedback and ideas to resolve relevant issues.
- Travel as necessary.
What You\’ll Bring To The Table
- Extensive media experience and programmatic knowledge
- Real Time Bidding/programmatic expertise (DSP, Ad Network)
- 3+ years of experience managing a team
- Willingness to lead from the front, with a proven ability to inspire and energize teams
- Established track record of overcoming challenges, driving solutions, and making data-driven decisions
- Foster a culture of trust, transparency, collaboration, and accountability
- 5+ years of experience in account management, planning, and execution in the programmatic space
- Proactive and creative problem-solver with the ability to work in a growing and fast-paced environment
- Detail- and process-oriented thinker with superior organizational and time management skills
- Proven success in managing client relations and growing revenue, with a track record of retaining and expanding accounts
- Ability to grasp and communicate technical concepts and platform-based knowledge
- Ability to drive cross-functional collaboration and demonstrate adoption of the solutions you design
- Strong interpersonal, verbal, and written communication skills
- Familiarity with the latest digital advertising trends and ideas
- Bonus: experience with StackAdapt
StackAdapt’s Benefits
- Highly competitive salary
- Retirement/401K/Pension savings globally
- Competitive paid time off packages including birthday days off
- Access to a comprehensive mental health care program
- Health benefits from day one of employment
- Work from home reimbursements
- Optional global WeWork membership for those who want a change from their home office, with hubs in London and Toronto
- Robust training and onboarding program
- Support for personal development initiatives (conferences, courses, books, etc.)
- Access to StackAdapt programmatic courses and certifications
- Parental leave program
- A friendly, welcoming, and supportive culture
- Social and team events
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with, you are welcome at StackAdapt. If you have any requests to support you during the interview process, please let our Talent team know.
We use artificial intelligence (AI) to streamline the resume reviews of candidates and assess their fit based on the criteria outlined in the job posting. We do not use AI to make any final hiring or interview decisions.
About StackAdapt
Weve been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. Weve been awarded:
#J-18808-Ljbffr
Manager, Client Services employer: StackAdapt
Contact Detail:
StackAdapt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Client Services
✨Tip Number 1
Familiarise yourself with StackAdapt's platform and its features. Understanding the intricacies of their DSP and how it integrates with programmatic advertising will give you a significant edge during interviews.
✨Tip Number 2
Network with current or former employees of StackAdapt on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven account retention and growth in previous roles. Highlighting your success stories will demonstrate your capability to lead a team effectively.
✨Tip Number 4
Stay updated on the latest trends in digital advertising and programmatic strategies. Being knowledgeable about current industry developments will show your passion and commitment to the field.
We think you need these skills to ace Manager, Client Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services and account management. Emphasise your leadership skills and any specific achievements in driving account retention and growth.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your background aligns with StackAdapt's mission and values, and provide examples of how you've successfully managed teams and client relationships.
Showcase Relevant Skills: Highlight your expertise in programmatic advertising and Real Time Bidding. Include any specific tools or platforms you’ve used, especially if you have experience with StackAdapt, as this will set you apart.
Prepare for Potential Questions: Anticipate questions related to team management, client relationship building, and problem-solving. Be ready to discuss specific scenarios where you overcame challenges and drove results in previous roles.
How to prepare for a job interview at StackAdapt
✨Showcase Your Leadership Skills
As a Manager of Client Services, you'll be leading a team of Account Managers. Be prepared to discuss your leadership style and provide examples of how you've inspired and energised teams in the past.
✨Demonstrate Industry Knowledge
Familiarise yourself with the latest trends in programmatic advertising and real-time bidding. Showing that you understand the industry will help you stand out as a knowledgeable candidate.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle client relationships. Prepare specific examples of challenges you've faced and how you overcame them to retain or grow accounts.
✨Emphasise Your Client-Centric Approach
StackAdapt values a client-first culture. Be ready to discuss how you've prioritised client needs in your previous roles and how you plan to foster this mindset within your team.
