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- Tasks: Be the go-to person for clients, ensuring their campaigns shine and succeed.
- Company: Join StackAdapt, a creative hub revolutionising digital advertising with innovative solutions.
- Benefits: Enjoy remote work flexibility and be part of a diverse, award-winning team.
- Why this job: Make an impact by helping clients thrive while growing your skills in a supportive environment.
- Qualifications: 2+ years in programmatic media buying; strong communication and analytical skills required.
- Other info: Diversity and inclusion are core values; all backgrounds welcome.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Junior Client Success Manager role at StackAdapt . StackAdapt is a self-serve advertising platform specializing in multi-channel solutions including native, display, video, connected TV, audio, in-game ads, and digital out-of-home ads. We empower thousands of digitally-focused companies to deliver outcomes and exceptional campaign performance every day. Founded with a vision to be more than just an advertising platform, it’s a hub of innovation, imagination, and creativity. You’ll play an integral role in post-sales client relationships, focusing on user adoption of the platform, campaign management, client retention, and account expansion. You’ll collaborate closely with the Growth Sales Team, Client Service support teams, and other cross-functional teams to maximize campaign ROI. This role also involves using your RTB / Programmatic media buying experience to recommend optimizations and develop unique solutions to ensure client satisfaction. StackAdapt is a Remote First company, open to candidates located anywhere in the UK. What you\’ll be doing: Act as the main point of contact for your portfolio of clients across various verticals. Advise clients on effective campaign strategies within the StackAdapt platform. Ensure client campaigns are successful by providing regular reports, strategic recommendations, and optimizations to meet KPIs. Onboard new clients, providing training, support, and resources for self-serve use. Drive retention and growth by helping clients maximize platform capabilities. Resolve customer inquiries within established SLAs. Assist in creating support documentation for common challenges. What you\’ll bring: 2+ years of experience in Real Time Bidding/programmatic media buying (DSP, Ad Network). Experience with Google Tag Manager, Google AdWords, Facebook Ads, or DSP platforms. Proven success in managing client relationships and delivering excellent service. Focus on account retention and revenue growth. Ability to communicate technical concepts clearly. Familiarity with digital advertising trends. Strong communication, critical thinking, and analytical skills. Ability to manage multiple priorities effectively. Experience in training clients with varying levels of platform knowledge. We value diversity and inclusion. No matter who you are, where you come from, or your gender identity, you are welcome at StackAdapt. If you require accommodations during the interview process, please let our Talent team know. About StackAdapt Recognized for our diverse, supportive workplace, high-performing campaigns, and award-winning customer service, we have received numerous accolades including: Ad Age Best Places to Work 2024 G2 Top Software and Marketing Products 2024 Campaign’s Best Places to Work 2023 (UK) 2024 Best Workplaces for Women and in Canada by Great Place to Work #1 DSP on G2 and leader in Cross-Channel Advertising Additional Information Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Technology, Information, and Internet #J-18808-Ljbffr
Junior Client Success Manager employer: StackAdapt
Contact Detail:
StackAdapt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Client Success Manager
✨Tip Number 1
Familiarise yourself with StackAdapt's platform and its unique features. Understanding how their multi-channel solutions work will allow you to speak confidently about the product during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Leverage your existing network to connect with current or former employees at StackAdapt. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the Junior Client Success Manager role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience in programmatic media buying. Highlighting your successes in client relationship management and campaign optimisation will showcase your ability to drive results and align with StackAdapt's goals.
✨Tip Number 4
Stay updated on the latest trends in digital advertising and programmatic media buying. Being knowledgeable about industry developments will not only impress your interviewers but also demonstrate your commitment to continuous learning and growth in the field.
We think you need these skills to ace Junior Client Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Real Time Bidding and programmatic media buying. Emphasise any previous roles where you managed client relationships or worked with digital advertising platforms.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Junior Client Success Manager role at StackAdapt. Mention specific skills that align with the job description, such as your ability to communicate technical concepts clearly and your experience with campaign management.
Showcase Your Analytical Skills: Provide examples in your application of how you've used analytical skills to drive client success. Discuss any experience you have with reporting and optimising campaigns to meet KPIs, as this is crucial for the role.
Highlight Your Communication Skills: Since the role involves advising clients and providing training, make sure to highlight your strong communication skills. Include examples of how you've effectively communicated complex information to clients in the past.
How to prepare for a job interview at StackAdapt
✨Know Your Platform
Familiarise yourself with StackAdapt's platform and its features. Understand how it operates, especially in terms of campaign management and user adoption, so you can confidently discuss strategies during the interview.
✨Showcase Your Experience
Be prepared to discuss your previous experience in Real Time Bidding and programmatic media buying. Highlight specific campaigns you've managed and the results achieved, as this will demonstrate your capability to handle client relationships effectively.
✨Prepare for Client Scenarios
Think of potential client scenarios you might encounter in the role. Prepare to discuss how you would advise clients on campaign strategies or resolve common challenges, showcasing your problem-solving skills and client-centric approach.
✨Emphasise Communication Skills
Since the role requires clear communication of technical concepts, practice articulating complex ideas simply. Be ready to explain how you would train clients with varying levels of platform knowledge, demonstrating your ability to adapt your communication style.
