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- Tasks: Lead a team to deliver exceptional customer service at our pancake kiosk.
- Company: Join the UK's largest urban pancake business, Stack and Still, for a unique dining experience.
- Benefits: Enjoy free meals on shift, discounts for friends and family, and dynamic pay options.
- Why this job: Be part of a fun, fast-paced environment with opportunities for career growth and development.
- Qualifications: Experience in hospitality, strong leadership skills, and a passion for customer satisfaction required.
- Other info: Perfect for energetic individuals looking to make memorable experiences while advancing their careers.
The predicted salary is between 24000 - 33600 £ per year.
About Us:
At Stack and Still, we offer a pancake dining experience like no other. As the UK\’s largest urban pancake business, we specialise in a unique mix of savoury, sweet, and quirky pancake dishes. Our food concept is simple, but our quality and delivery are exceptional. We offer the ultimate pancake experience with endless customisation options, and we\’re looking for a dynamic kiosk supervisor to join our team within the Bonnie and Wild Foodmarket.
Role Overview:
As a kiosk supervisor, you will play a crucial role in delivering an outstanding customer experience. You will oversee the day-to-day operations of our kiosk, ensuring smooth daily operations of the kiosk while maintaining the highest service standards. You will be responsible for leading and motivating a team, ensuring they meet and exceed customer expectations, all while supporting the Concession Manager to drive operational excellence.
Key Responsibilities:
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Supervise and motivate kiosk staff, ensuring that they provide exceptional service with a smile.
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Lead by example, maintaining a high standard of customer service and operational efficiency.
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Ensure the kiosk and surrounding areas are clean, organised, and well-stocked at all times.
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Assist with the training and development of new kiosk staff, ensuring they have the skills and knowledge to succeed.
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Support kiosk opening and closing duties as needed.
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Monitor stock levels and proactively manage inventory needs.
What We’re Looking For:
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Previous experience as a server, supervisor, or shift manager in a fast-paced, high-volume environment.
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Energetic, fun, and customer-focused with a passion for creating memorable experiences.
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Strong leadership abilities with the ability to motivate and guide a team.
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Excellent organisational skills and the ability to manage multiple tasks simultaneously.
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Ability to handle busy shifts while maintaining attention to detail and top-tier service.
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A hands-on approach to problem-solving and operations, with the stamina to work in a fast-paced setting.
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Desire to grow and progress within the company, with opportunities to move into management roles in the future.
What We Offer:
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Every Pioneer Fed For Free on Shift.
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50% off for nominated friends and family on food.
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Dynamic pay and discounts offered in partnership with Wage Stream.
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A fun, supportive, and fast-paced working environment.
How to Apply:
If you\’re a motivated and customer-focused individual with a track record in hospitality and the desire to grow your career, we\’d love to hear from you! Apply now and tell us why you\’re the perfect fit for the Kiosk Supervisor role.
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Kiosk Supervisor - Stack and Still @ Bonnie and Wild employer: Stack & Still Ltd
Contact Detail:
Stack & Still Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kiosk Supervisor - Stack and Still @ Bonnie and Wild
✨Tip Number 1
Familiarise yourself with Stack and Still's unique pancake offerings. Understanding their menu will not only help you during the interview but also show your genuine interest in the brand and its customer experience.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully motivated a team in previous roles. Be ready to discuss specific situations where you improved service standards or resolved conflicts.
✨Tip Number 3
Demonstrate your organisational skills by sharing experiences where you managed inventory or stock levels effectively. This will showcase your ability to handle the operational aspects of the kiosk.
✨Tip Number 4
Prepare to discuss your approach to creating memorable customer experiences. Think of examples where you went above and beyond for customers, as this aligns perfectly with the role's focus on exceptional service.
We think you need these skills to ace Kiosk Supervisor - Stack and Still @ Bonnie and Wild
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any supervisory roles. Emphasise your leadership skills and ability to motivate a team, as these are key for the Kiosk Supervisor position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for the unique pancake dining experience at Stack and Still. Mention specific examples of how you've created memorable experiences for customers in previous roles.
Showcase Your Skills: Highlight your organisational skills and ability to manage multiple tasks simultaneously. Provide examples of how you've successfully handled busy shifts while maintaining high service standards.
Demonstrate Your Growth Mindset: Convey your desire to grow within the company. Mention any past experiences where you took on additional responsibilities or sought out training opportunities, showing that you're eager to develop your career.
How to prepare for a job interview at Stack & Still Ltd
✨Show Your Passion for Pancakes
Make sure to express your enthusiasm for the unique pancake dining experience that Stack and Still offers. Share any personal experiences or favourite dishes, as this will demonstrate your genuine interest in the brand and its offerings.
✨Highlight Your Leadership Skills
As a kiosk supervisor, you'll need to lead and motivate a team. Be prepared to discuss your previous leadership experiences, how you’ve successfully managed teams, and any specific examples of how you've inspired others to deliver exceptional customer service.
✨Demonstrate Organisational Abilities
The role requires excellent organisational skills. Be ready to talk about how you manage multiple tasks during busy shifts, keep the kiosk well-stocked, and ensure cleanliness. Providing examples from past roles can help illustrate your capabilities.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in a fast-paced environment. Think of scenarios where you had to handle difficult situations or resolve conflicts, and explain how you approached them while maintaining high service standards.
