Senior Solutions Engineer

Every developer has a tab open on Stack Overflow. We are one of the most popular websites in the world - a community-based space focused on increasing productivity, decreasing cycle times, accelerating time to market, and protecting institutional knowledge. Innovation is at the heart of everything we do. We embrace collaboration, transparency, and believe in leading with empathy; creating an environment where every Stacker knows they belong. We embrace that the unique contributions and points of view of all Stackers contribute to our success. We are a Best Company to Work For, in addition to being recognized for Best Company Leadership, Best Company Happiness, Best Company Perks and Benefits, Best Company Work-Life Balance, Best Company Compensation, and Best Company Outlook. We are a remote-first company with Hiring HUBs based in the US, Canada, UK, and Germany.

Role Overview

As a Senior Solutions Engineer, you're the technical expert on the account team. Account Executives (AEs) and Strategic Account Managers (SAMs) own the customer relationship. Customer Experience Strategists (CXS) drive adoption and retention. Professional Services delivers implementations and technical expansions. Value Engineering quantifies business impact. Your job is to bring the technical depth that makes all of those motions work, from first discovery call through renewal. You’ll be assigned a book of enterprise accounts and serve as their primary technical resource throughout the customer lifecycle. That means leading technical discovery during sales cycles, architecting solutions that map to real business problems, and staying engaged post-sale to support adoption and expansion alongside CXS and PS. The products you’ll work with—Stack Internal—are at the center of how enterprises are connecting.

What you’ll do

• Lead the technical win for new and expansion opportunities such as running discovery, designing solutions, and delivering demos that connect customer problems to measurable outcomes.
• Run deep technical discovery that goes beyond requirements gathering. You’re uncovering the real pain (not just filling out a checklist) and sharing those insights with the AEs, SAMs, Value Engineering, and Professional Services so the whole team is working from the same picture.
• Design and present solutions across our product portfolio, including authentication architectures, enterprise integrations, and end-to-end persona-based AI/knowledge workflows.
• Serve as the technical advisor to Account Executives (AEs) and Strategic Account Managers (SAMs) throughout deal cycles—RFPs, security reviews, procurement, executive presentations.
• Partner with Professional Services on scoping and handoffs, ensuring what was sold is what gets delivered.
• Coordinate with Forward Deployed Engineers (FDEs) on internal initiatives and customer implementation work, ensuring technical alignment between what the Solution Engineering team designs in pre-sale and what FDE delivers in production.
• Collaborate with CXS post-sale to identify underutilization, surface new use cases, and support renewal health.
• Build and share what works: reusable demo environments, competitive intel, and enablement content for the broader go-to-market team.

What you’ll bring

• 5+ years in a pre-sales technical role (Solutions Engineering, Sales Engineering, Solutions Consulting) supporting enterprise SaaS customers.
• Track record of leading complex, multi-stakeholder deal cycles from discovery through close at six- and seven-figure ACV.
• Ability to build, improve, and showcase developer workflows that incorporate AI tooling.
• Proficiency in Python or a similar scripting language is a plus.
• Strong knowledge of enterprise integration patterns including SSO, SAML, OAuth, and SCIM, as well as integrations with developer tools like Slack, Teams, GitHub, Jira, or ServiceNow.
• Hands-on familiarity with AI-assisted developer workflows: copilots, MCP servers, retrieval-augmented generation (RAG), and knowledge grounding.
• Understanding of the technical KPIs that matter to technical and engineering leaders (cycle time, time to resolution, knowledge reuse, onboarding velocity) and the ability to connect our products to those metrics in a way that resonates.
• Comfort with API-based architectures and the ability to explain how APIs, webhooks, and data ingestion pipelines create real customer value.
• Excellent communication skills. Equally effective presenting to a CTO and whiteboarding with a platform engineer.
• Self-directed and comfortable in a remote-first, high-autonomy environment.

What we’d like to see (but not required)

• Experience in developer tools, knowledge management, or collaboration platforms.
• Background in technical writing, technical architecture diagrams, or documentation strategy.
• Experience working cross-functionally with Professional Services, Value Engineering, and Customer Experience Strategist teams.
• Practical exposure to LLM deployment, grounding strategies, or retrieval-augmented generation (RAG) in enterprise settings.

Compensation (OTE) Up to £163K GBP OTE (75% base / 25% variable)