Business Administrator / Operations coordinator

Stack Audio is a UK-based hi-fi manufacturer focused on improving the performance of music systems through thoughtful engineering and design. Our ambition is to become a leading name in high-quality audio, developing products that help people get more from their music. We design and manufacture in the UK and sell directly to customers worldwide who value precision, clarity and genuine musical enjoyment. We are a small, ambitious team entering a key phase of growth.

We have experienced rapid growth and now need someone to take ownership of bringing structure, organisation and control to our operations. Some systems are already in place, but many need improving, connecting or building from the ground up. We are looking for a highly organised, proactive individual who enjoys taking ownership and improving how things work. You will take ownership of developing and managing the day-to-day operational and administrative systems that keep the business running smoothly. This includes coordinating logistics, managing stock and procurement, maintaining accurate records, and improving processes as we grow. You will be trusted to take responsibility, spot issues early, and put better ways of working in place.

The intent of this role is to free up the directors so they can focus fully on product development, marketing and growth. By taking ownership of operations, you will play a direct role in enabling the next phase of the business. Your work will help us scale efficiently while maintaining the quality, performance and customer experience that define Stack Audio.

WHAT SUCCESS LOOKS LIKE (6 MONTHS)

• Day-to-day admin is no longer handled by senior staff
• Marketing output increases due to fewer interruptions
• Production runs more smoothly with reduced paperwork burden
• Orders, logistics and returns are handled proactively with minimal errors
• Systems are organised, integrated and easy to manage
• Clear dashboards provide visibility of business performance
• Stock is managed effectively to reduce shipping costs and maintain consistent availability
• The bookkeeper has all required information to complete accurate accounts on time
• You are confidently managing operational systems with minimal oversight

KEY RESPONSIBILITIES

• Managing and checking customer orders
• Coordinating with UK, EU and US fulfilment partners (3PLs)
• Managing stock, inventory and procurement processes
• Handling returns and warranty administration
• Maintaining production tracking and stock visibility
• Ensuring invoices and purchase orders are properly recorded and passed to bookkeeping
• Reconciling purchase orders, invoices and supplier records to ensure accuracy
• Supporting supplier coordination and purchasing
• Maintaining internal dashboards and reporting
• Identifying inefficiencies and improving systems

WHAT WE’RE LOOKING FOR

We are looking for someone who takes ownership and enjoys responsibility. You should be:

• Highly organised and naturally structured
• Comfortable managing multiple moving parts
• Proactive and able to solve problems without being asked
• Confident handling sensitive information and payments
• Able to improve systems, not just maintain them
• Clear and practical in communication
• Strong computer skills, including confidence working with spreadsheets and digital systems
• Comfortable handling confidential information and following data protection best practices
• Someone who takes pride in bringing structure and clarity to areas that are currently disorganised

Experience in operations, administration, coordination or similar roles is important. Experience with systems, automation or process improvement is a strong advantage.

WORKING STYLE

• Based in or able to work from Newton Abbot
• Part-time (3 days per week)
• Small, collaborative team working closely together

WHAT WE OFFER

• Salary: £28,000 – £35,000 (full-time equivalent, pro rata), depending on experience
• Performance-based bonus
• Health insurance after successful completion of 3-month probation
• On-site parking
• Real ownership and responsibility
• Opportunity to shape how a growing business operates

WHY THIS ROLE MATTERS

This role is central to the future of the business. By bringing structure and control to operations, you will directly enable growth, improve efficiency and help the company scale in a sustainable way.

HOW TO APPLY

Please apply with your CV and a short note explaining:

• Why this role suits you
• An example of a system or process you have improved

Please note - references and a full CRB check will be required.