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- Tasks: Join our team as a Customer Service Controller, handling calls and data entry in a fast-paced environment.
- Company: Stacatruc Limited is a forward-thinking employer focused on optimising material movement for businesses.
- Benefits: Enjoy 23 days annual leave, life assurance, a pension scheme, and optional well-being sessions.
- Why this job: Be part of a diverse team that values equality and offers training to help you grow.
- Qualifications: Experience in customer service or administration preferred, but all motivated candidates are welcome to apply.
- Other info: Immediate start available; full training provided to help you succeed.
The predicted salary is between 28800 - 43200 £ per year.
Do you have lots of patience? Great! Then we need you!
- Free on-site parking
- This is a full-time position
- 23 Days annual leave plus bank holidays
- Cycle to work scheme
- Life Assurance
- Potential end of year bonus
- Long-term service recognition
- Pension scheme, including Ethical Fund to build retirement pot
- Optional well-being sessions each week
- Costco Card
We are recruiting for a Customer Service Controller to join our exciting team based at our HQ in Thatcham. We would love your help in delivering care & support within our Service Department Team so that we can exceed customer expectations.
Here's what you'll do:
- Work alongside the Customer service team
- In & outgoing telephone calls
- Data entry
- Busy and fast-paced department
- Competency with use of Microsoft & data systems
- Able to plan and organise work
- 8am - 5pm (with 1 hour lunch)
- Full-Time position
- Immediate start
- All training will be provided.
Qualifications and Skills of the Service Controller:
Candidates with experience as a Hire Controller, Administrator, Sales Administrator or Project Administrator from within a Material Handling / plant / equipment hire, M&E Engineering contracting, or transport / logistics background would be preferred, however, candidates with the relevant administrator / customer service experience from any background will be considered.
Our mission is straightforward; we want to independently support businesses in optimising the movement of materials and products! Where our people deliver exceptional service and sustainable solutions for our customers. To create a better working environment for our customers and their employees.
As Stacatruc continues to grow, we are a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. Please be aware that some roles within Stacatruc may require a DBS, Credit or Security Clearance Check. That includes our staff, customers, suppliers, and our local community. We're committed to the well-being of all our staff and to the sustainability of our environment.
We are looking for the right person that takes their own initiative in this very important position to join us in our progression forward. Even if your skillset or experience doesn’t 100% align with a specific role, we still encourage you to apply. If you are looking for a new challenge, have the drive to really build something to be proud of and grow this could be just the job for you...
Fit this criteria? We would love to hear from you, please submit your application.
Service Customer Controller - HQ employer: Stacatruc Limited
Contact Detail:
Stacatruc Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Customer Controller - HQ
✨Tip Number 1
Familiarise yourself with the company culture at Stacatruc. Understanding their commitment to equality, diversity, and inclusion can help you align your responses during interviews and show that you share their values.
✨Tip Number 2
Highlight any experience you have in customer service or administration, especially in fast-paced environments. Be ready to discuss specific examples of how you've successfully managed customer interactions or data entry tasks.
✨Tip Number 3
Prepare to demonstrate your proficiency with Microsoft and data systems. You might be asked to perform a practical task or answer questions about your experience with these tools, so brush up on your skills beforehand.
✨Tip Number 4
Show your enthusiasm for the role by expressing your willingness to learn and adapt. Stacatruc values initiative, so be prepared to discuss how you can contribute to their mission of optimising material movement and delivering exceptional service.
We think you need these skills to ace Service Customer Controller - HQ
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or administrative roles. Emphasise skills like attention to detail and proficiency with Microsoft and data systems, as these are crucial for the Service Customer Controller position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to exceed customer expectations and your motivation to contribute to the team at Stacatruc Limited.
Highlight Relevant Skills: In your application, clearly outline any experience you have in fast-paced environments, data entry, and telephone communication. This will show that you understand the demands of the role and are prepared to meet them.
Show Initiative: Express your willingness to take initiative and adapt to new challenges. Stacatruc Limited values proactive individuals, so mentioning examples where you've successfully taken charge or improved processes can set you apart from other candidates.
How to prepare for a job interview at Stacatruc Limited
✨Show Your Patience
Since the role requires a lot of patience, be prepared to share examples from your past experiences where you demonstrated this quality. Highlight situations where you successfully managed customer queries or resolved issues calmly.
✨Demonstrate Attention to Detail
As a Service Customer Controller, attention to detail is crucial. Bring up specific instances where your keen eye for detail made a difference in your previous roles, especially in data entry or customer service tasks.
✨Familiarise Yourself with Microsoft and Data Systems
Make sure you brush up on your skills with Microsoft Office and any relevant data systems. Be ready to discuss your experience with these tools and how they can help you excel in the fast-paced environment at Stacatruc.
✨Prepare for a Fast-Paced Environment
The job description mentions a busy department, so be ready to talk about how you handle pressure and multitask effectively. Share examples of how you've thrived in similar environments and maintained high standards of service.