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- Tasks: Engage with customers, troubleshoot issues, and provide technical support via email.
- Company: Stability AI is a forward-thinking company focused on innovative AI solutions.
- Benefits: Enjoy flexible work options, a supportive team culture, and opportunities for professional growth.
- Why this job: Join a dynamic team where your problem-solving skills make a real impact on customer satisfaction.
- Qualifications: 3+ years in customer-facing roles, experience with support software, and strong communication skills required.
- Other info: We celebrate diversity and are committed to creating an inclusive environment for all employees.
The predicted salary is between 28800 - 48000 £ per year.
Stability AI is looking for a Support Engineer that thrives on engaging with customers and solving problems creatively. With a strong customer-first mindset, you\’re patient and positive in every interaction. Highly organized, you manage multiple priorities with ease and excel in autonomous environments by taking initiative and making confident decisions. You\’ll engage closely with cross-functional teams and play a critical role in showcasing the value of our offerings to our customers.
What you\’ll do…
- Serve as first point of contact for all technical support communications – primarily via email – to answer questions, provide assistance, troubleshoot issues, and route product feedback appropriately
- Diagnose and resolve customer issues with products, escalating as needed to ensure timely follow-up and satisfactory resolution
- Expand your knowledge of our products and technical skills via through both training and practical experience
- Provide recommendations for continuous product and process improvement
On Day 1 we expect you to have…
- 3+ years customer-facing work experience on both email or live chat channels
- Experience using Hubspot, Zendesk, JIRA, Salesforce or other similar software
- Excellent problem solving and analytical skills
- Proven perseverance when resolving customer requests
- A passion for learning and sharing knowledge with others
- Excellent written and verbal communication skill with the ability to convey complex information to technical and non-technical audiences
Equal Employment OpportunityWe are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses. #J-18808-Ljbffr
Support Engineer employer: Stability AI
Contact Detail:
Stability AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, like Hubspot, Zendesk, JIRA, and Salesforce. Having hands-on experience or even completing online tutorials can give you a significant edge during the interview process.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved customer issues. Be ready to discuss your thought process and the steps you took to reach a solution.
✨Tip Number 3
Engage with the company’s products before your interview. Understanding their offerings will not only help you answer questions more effectively but also demonstrate your genuine interest in the role and the company.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Support Engineer position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer-Facing Experience: Emphasise your customer-facing work experience in your CV and cover letter. Provide specific examples of how you've successfully engaged with customers, resolved issues, and maintained a positive attitude in challenging situations.
Highlight Technical Skills: Mention your familiarity with tools like Hubspot, Zendesk, JIRA, or Salesforce. If you have experience troubleshooting technical issues, include examples that demonstrate your problem-solving abilities and analytical skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for learning and sharing knowledge. Use it to convey your communication skills and ability to explain complex information clearly to both technical and non-technical audiences.
How to prepare for a job interview at Stability AI
✨Showcase Your Customer-Centric Mindset
Since the role requires a strong customer-first approach, be prepared to share examples of how you've successfully engaged with customers in the past. Highlight your patience and positivity in resolving issues, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and perseverance in overcoming challenges.
✨Familiarise Yourself with Relevant Tools
Make sure you have a good understanding of tools like Hubspot, Zendesk, JIRA, and Salesforce. If you have experience with these platforms, be ready to discuss how you've used them to enhance customer support and streamline processes.
✨Communicate Clearly and Effectively
Since you'll be conveying complex information to both technical and non-technical audiences, practice explaining technical concepts in simple terms. This will demonstrate your excellent communication skills and ability to adapt your message based on your audience.
