At a Glance
- Tasks: Be the friendly voice answering calls and turning enquiries into appointments.
- Company: Join a growing design and engineering firm with a client-focused approach.
- Benefits: Competitive salary, flexible hours, and a supportive team environment.
- Other info: Opportunity to grow in a dynamic and collaborative workplace.
- Why this job: Perfect for those who love talking to people and want to make an impact.
- Qualifications: Great communication skills and a knack for organisation.
The predicted salary is between 22000 - 26000 € per year.
Location: Newhaven, East Sussex (Office Based)
Salary: £22,000 – £26,000 (Pro Rata, depending on experience)
Job Type: Part-Time / Full-Time
About the Company
STAAC Design & Build and Sussex Structural Engineers are growing companies specialising in residential design, engineering, and construction across Sussex, Surrey, and London. We are known for our efficient, professional, and client-focused approach, combining multiple services under one roof.
The Role
We are looking for a Telephone Administrator / Customer Service Assistant to join our Newhaven office. You will be the first point of contact for new enquiries, playing a key role in converting leads into booked consultations, while also supporting the team with general administration. This is an ideal role for someone who is organised, confident on the phone, and enjoys speaking with people.
Key Responsibilities
- Answering incoming calls and handling customer enquiries
- Qualifying leads and booking appointments (calls/site visits)
- Responding to emails and managing general correspondence
- Updating CRM systems and maintaining accurate records
- Following up with enquiries and warm leads
- Supporting the team with day-to-day administrative tasks
Requirements
- Excellent telephone manner and communication skills
- Strong organisational skills
Admin Sales assistant in Newhaven employer: Staac
STAAC Design & Build and Sussex Structural Engineers offer a dynamic work environment in Newhaven, East Sussex, where employees are valued for their contributions and encouraged to grow professionally. With a focus on client satisfaction and teamwork, the company provides ample opportunities for skill development and career advancement, all while enjoying a supportive and friendly office culture. Join us to be part of a thriving team that is dedicated to excellence in residential design and construction.
StudySmarter Expert Advice🤫
We think this is how you could land Admin Sales assistant in Newhaven
✨Tip Number 1
Make sure to research the company before your interview. Knowing about STAAC Design & Build and Sussex Structural Engineers will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your telephone skills! Since you'll be the first point of contact, being confident and clear on the phone is crucial. Try role-playing with a friend to get comfortable with handling enquiries.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and eager to learn more about the team and the role. Plus, it gives you a chance to see if the company is the right fit for you.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you top of mind as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Admin Sales assistant in Newhaven
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about being the first point of contact, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t shy away from showing a bit of personality!
Tailor Your Application:We want to see how you fit into our team! Take a moment to tailor your CV and cover letter to highlight your relevant experience in customer service and administration. Mention specific skills that align with the job description.
Be Organised:Just like the role requires, your application should be well-structured and easy to read. Use bullet points for your skills and experiences, and make sure everything is neatly formatted. A tidy application shows us you’re organised!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Staac
✨Know the Company Inside Out
Before your interview, take some time to research STAAC Design & Build and Sussex Structural Engineers. Understand their services, values, and recent projects. This will not only impress them but also help you tailor your answers to show how you can contribute to their client-focused approach.
✨Practice Your Telephone Skills
Since the role involves a lot of phone interaction, practice your telephone manner. You could do mock calls with a friend or family member. Focus on being clear, friendly, and professional. This will help you feel more confident during the actual interview when they might ask you to demonstrate your communication skills.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you handle difficult customers or how you prioritise tasks. Prepare specific examples from your past experiences that showcase your organisational skills and ability to manage enquiries effectively.
✨Show Enthusiasm for the Role
During the interview, let your passion for customer service shine through. Talk about why you enjoy helping people and how you can make a positive impact in the role. A genuine enthusiasm can set you apart from other candidates and show that you're a great fit for their team.
