Practice Administrator in Pontefract

St Thomas Road Surgery are a small and friendly General Practice who are looking to recruit a committed, enthusiastic and team-orientated staff member to join our busy administration team. Previous experience of working in a GP practice would be advantageous, although full training will be given for the right candidate. You would be working Monday to Friday, 20 to 25 hours per week, hours of work to be agreed. You would need to be flexible if required to cover annual leave or sickness.

Main duties of the job

• Must be a good team player with excellent computer skills, self-motivated, have a polite manner and flexible approach.
• The ideal candidate must be able to undertake a wide range of duties, including:

• Typing referral letters and reports (including audio typing)
• GP links
• Processing and scanning of incoming correspondence
• Coding clinical information from clinical letters into patient records
• Dealing with GP and patient queries
• Clinical searches
• Photocopying and SARS requests
• Filing
• Inviting patients for Long Term Condition (LTC) reviews
• Assisting with seasonal vaccination appointment invites and clinics

Must have excellent written and oral communication skills, excellent IT skills using MS Word and Excel, manage deadlines, prioritise workload and work as part of a team.

About us

St Thomas Road Surgery is a 5 Partner Practice caring for approximately 6400 patients. We are based in the centre of Featherstone with a good CQC rating. We are a teaching Practice and use SystmOne. On-site parking.

Job responsibilities

• Type letters, reports and other documents as required by the partners, Practice Manager and other team members
• Liaise with hospital and community departments regarding patient care, appointments, etc.
• Ensure telephone enquiries are dealt with in a courteous and timely manner and take messages as appropriate
• Process GP Links on a daily basis
• Print summaries and attached documentation from patient notes for inclusion in Lloyd George envelopes and onward transmission to PCSE when patients leave the Practice
• Enter new registrations and temporary registrations onto the computer
• Tidy all Lloyd George envelopes received into the Practice ensuring all papers are in date order and neatly filed
• Raise invoices for solicitors/insurance requests and mark off payments
• Ensure all SARS requests are carried out in a timely manner
• Arrange for the shredding of confidential information on a regular basis
• Ensure filing is kept up-to-date
• Process incoming and outgoing mail
• Carry out scanning and electronic import of clinical documents as per written procedures, ensuring accuracy of appending to electronic patient record
• Carry out coding of clinical documents as per written procedures, ensuring accuracy of appending to electronic patient record
• Direct documents to appropriate practice team or clinician, or take necessary action / put appropriate follow-up in place, where appropriate
• Action tasks as required
• Ordering stationery and supplies
• Observe health and safety guidelines at all times
• Ensure security of data at all times
• Adhere to Practice policies
• Any other reasonable duties that may be required from time-to-time

Person Specification

• Qualifications

• Good standard of general education
• GCSE Mathematics C or above
• GCSE English C or above

• Experience of MS Office, Web and E-mail
• Practical experience of working with others
• Experience of using own initiative
• Experience of working within a General Practice office environment
• Practical experience of computerised recording systems
• Experience of using SystmOne

• Excellent communication skills (Written and Oral)
• Time Management and the ability to work to deadlines
• Interpersonal skills
• Multi-tasking
• Smart, polite and confident
• Planning and organising
• Performing under pressure
• Self motivated
• Flexibility
• Confidentiality
• A detailed understanding of a General Practice office environment
• Knowledge of SystmOne
• Knowledge of Clinical Coding
• Knowledge of QOF targets and local or national enhanced services and schemes

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.