At a Glance
- Tasks: Support customers and the sales team in a dynamic office environment.
- Company: Established business in Wetherby with a focus on teamwork and growth.
- Benefits: Full training provided, stable hours, and a supportive work culture.
- Other info: 100% office-based role with opportunities for career progression.
- Why this job: Perfect for those eager to learn and develop their career in customer service.
- Qualifications: Positive attitude and willingness to learn are key; experience is a bonus.
The predicted salary is between 25000 - 27800 £ per year.
ST TALENT are recruiting for a Customer Service Administrator to join a well-established business based in Wetherby. This is a fantastic opportunity for someone looking to build a long-term career in a varied role that combines customer service, sales administration and general office support. The business is looking for someone with a positive attitude, strong work ethic and willingness to learn. Previous experience is beneficial, but attitude and mindset will be just as important as experience during the interview process.
The Role
As a Customer Service & Office Administrator, you'll play a key role in supporting customers, the sales function and the wider business. This is a varied position where no two days are the same, making it ideal for someone who enjoys being busy and getting involved wherever needed. Key responsibilities will include:
- Answering incoming customer calls and emails
- Resolving customer enquiries in a professional and timely manner
- Processing customer sales orders accurately and efficiently
- Creating quotations and following up with customers
- Processing returns, arranging collections and issuing credits
- Booking appointments for the sales team
- Maintaining and updating CRM records
- Managing online marketplace listings and processing orders
- Packing and dispatching brochures, leaflets and promotional materials
- Assisting with showroom preparation for customer meetings
- Providing general office and administrative support as required
About You
We're keen to speak with candidates who:
- Have previous experience in customer service, office administration or sales administration (desirable but not essential)
- Are confident communicating with customers over the phone and via email
- Have strong organisational skills and attention to detail
- Are comfortable using computer systems and Microsoft Office
- Can prioritise their workload and work independently
- Are reliable, hardworking and willing to get stuck in
- Enjoy working as part of a team and supporting colleagues
What Our Client Is Looking For
More than anything, our client is looking for the right person. They want someone who:
- Takes pride in their work
- Is eager to learn and develop
- Brings a positive attitude to the team
- Is willing to help wherever needed
- Enjoys working in a varied role
- Takes ownership of tasks and sees them through to completion
Full training will be provided, making this an excellent opportunity for someone looking to develop their career within a supportive and growing business.
Location & Package
Wetherby based Monday to Friday, 8:30am - 5:00pm
100% Office Based
Please note: Due to the location of the office, applicants must hold a full UK driving licence and have access to their own vehicle. If you're looking for a stable, long-term opportunity with a company that values attitude, commitment and teamwork, we'd love to hear from you.
Customer Service Administrator in Wetherby employer: ST Talent
Join a well-established business in Wetherby as a Customer Service Administrator, where you'll find a supportive work culture that values positive attitudes and teamwork. With full training provided, this role offers excellent opportunities for personal and professional growth in a dynamic environment, making it an ideal place for those eager to build a long-term career. Enjoy the benefits of a stable, Monday to Friday schedule while being part of a team that takes pride in delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Wetherby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ST Talent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ST Talent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Wetherby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ST Talent:Your cover letter is your chance to shine! Tell us why you want to work at ST Talent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ST Talent!
How to prepare for a job interview at ST Talent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
