At a Glance
- Tasks: Support customers and the sales team in a dynamic, varied role.
- Company: Established business in Wetherby with a focus on teamwork and growth.
- Benefits: Competitive salary, 22 days holiday, and full training provided.
- Other info: 100% office-based role with opportunities for personal development.
- Why this job: Join a supportive team and develop your career in customer service.
- Qualifications: Positive attitude, strong communication skills, and willingness to learn.
The predicted salary is between 26000 - 32000 £ per year.
ST TALENT are recruiting for a Customer Service Administrator to join a well-established business based in Wetherby. This is a fantastic opportunity for someone looking to build a long-term career in a varied role that combines customer service, sales administration and general office support. The business is looking for someone with a positive attitude, strong work ethic and willingness to learn. Previous experience is beneficial, but attitude and mindset will be just as important as experience during the interview process.
The Role
As a Customer Service & Office Administrator, you'll play a key role in supporting customers, the sales function and the wider business. This is a varied position where no two days are the same, making it ideal for someone who enjoys being busy and getting involved wherever needed.
Key responsibilities will include:
- Answering incoming customer calls and emails
- Resolving customer enquiries in a professional and timely manner
- Processing customer sales orders accurately and efficiently
- Creating quotations and following up with customers
- Processing returns, arranging collections and issuing credits
- Booking appointments for the sales team
- Maintaining and updating CRM records
- Managing online marketplace listings and processing orders
- Packing and dispatching brochures, leaflets and promotional materials
- Assisting with showroom preparation for customer meetings
- Providing general office and administrative support as required
About You
We're keen to speak with candidates who:
- Have previous experience in customer service, office administration or sales administration (desirable but not essential)
- Are confident communicating with customers over the phone and via email
- Have strong organisational skills and attention to detail
- Are comfortable using computer systems and Microsoft Office
- Can prioritise their workload and work independently
- Have a positive, can-do attitude
- Are reliable, hardworking and willing to get stuck in
- Enjoy working as part of a team and supporting colleagues
What Our Client Is Looking For
More than anything, our client is looking for the right person. They want someone who:
- Takes pride in their work
- Is eager to learn and develop
- Brings a positive attitude to the team
- Is willing to help wherever needed
- Enjoys working in a varied role
- Takes ownership of tasks and sees them through to completion
Full training will be provided, making this an excellent opportunity for someone looking to develop their career within a supportive and growing business.
Location & Package
Wetherby based
£26,000 - £32,000 DOE
Monday to Friday, 8:30am - 5:00pm
100% Office Based
22 days holiday plus bank holidays
Please note: Due to the location of the office, applicants must hold a full UK driving licence and have access to their own vehicle.
If you're looking for a stable, long-term opportunity with a company that values attitude, commitment and teamwork, we'd love to hear from you.
Customer Service Administrator in Wetherby employer: ST Talent Ltd
Join a well-established business in Wetherby as a Customer Service Administrator, where you'll find a supportive work culture that values commitment and teamwork. With full training provided, this role offers excellent opportunities for personal and professional growth, alongside a competitive salary and generous holiday package. If you're eager to learn and thrive in a dynamic environment, this is the perfect place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Wetherby
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to sound confident and friendly. Try role-playing common customer service scenarios with a friend to get comfortable.
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of how you've managed multiple tasks or projects in the past. This will demonstrate that you can handle the varied role they’re offering.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re keen on the position. Plus, it’s a great way to reiterate your enthusiasm for the role.
We think you need these skills to ace Customer Service Administrator in Wetherby
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see your positive attitude and eagerness to learn. Don’t be afraid to show us what makes you unique!
Tailor Your Application:Make sure to tailor your application to the Customer Service Administrator role. Highlight any relevant experience or skills that match the job description. We love seeing how you can fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at ST Talent Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with tasks like processing orders, handling customer enquiries, and maintaining CRM records. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Positive Attitude
Since the company values a positive mindset, be sure to convey your can-do attitude during the interview. Share examples of how you've tackled challenges in previous roles or how you approach learning new skills. This will show that you're not just about experience, but also about your willingness to grow.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in the role, such as dealing with difficult customers or processing returns. Prepare responses that highlight your problem-solving skills and ability to stay calm under pressure. This will help you stand out as a candidate who can handle the varied nature of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
