At a Glance
- Tasks: Support customers, manage orders, and ensure smooth sales operations in a dynamic environment.
- Company: Join a growing and ambitious business in the construction sector.
- Benefits: Competitive salary, 25 days holiday, and opportunities for career progression.
- Other info: Collaborative team culture with direct exposure to leadership.
- Why this job: Make a real impact by building strong customer relationships and driving solutions.
- Qualifications: Experience in B2B customer service or sales support is essential.
The predicted salary is between 32000 - 40000 £ per year.
ST TALENT are recruiting for a Customer Service & Sales Support Executive to join a growing and ambitious business within the construction sector. Working as part of the UK Team and reporting directly to the Sales Director, you'll play a key role in supporting customers, managing orders, coordinating deliveries and ensuring the smooth day-to-day operation of the sales function. This is a varied role combining customer relationship management, sales support, order coordination and logistics administration within a fast-paced B2B environment. Acting as the primary point of contact for customers, you'll take ownership of enquiries, coordinate with internal teams and help deliver a seamless customer experience from initial enquiry through to successful delivery.
We're looking for someone with previous experience in a commercial B2B environment who enjoys building relationships, solving problems and keeping multiple moving parts organised. Strong systems skills are essential, and experience using Zoho CRM would be highly advantageous.
Key Responsibilities:
- Acting as the primary point of contact for customer enquiries via phone, email and online channels
- Building strong relationships with customers and supporting them throughout the order journey
- Preparing quotations, processing orders and maintaining accurate sales documentation
- Supporting the sales team with customer enquiries, order management and administrative support
- Coordinating deliveries and liaising with transport providers to ensure orders arrive on time
- Providing delivery updates, ETAs and resolving logistics issues where required
- Taking ownership of customer queries and driving issues through to resolution
- Maintaining accurate customer records and activity within Zoho CRM
- Supporting reporting, dashboards and commercial administration for the Sales Director and wider sales team
- Identifying opportunities to improve customer service, processes and operational efficiency
About You
We're keen to speak with candidates who have experience within a B2B customer service, sales support, internal sales, account coordination, order management or commercial administration role. Experience within construction, building materials, manufacturing, engineering, wholesale, distribution or another product-led environment is highly desirable.
You'll also have:
- Excellent communication and relationship-building skills
- A positive, proactive and professional approach
- Strong organisational skills and attention to detail
- The ability to manage multiple priorities in a busy commercial environment
- Confidence handling customer queries and challenging situations professionally
- Strong systems and CRM experience, ideally including Zoho CRM
- Good Microsoft Office skills
- A customer-first mindset with a solutions-focused approach
What's On Offer?
- £32,000 - £40,000 salary
- 25 days holiday plus bank holidays
- Full-time office-based role in Wetherby
- Supportive and collaborative team environment
- Training on systems and processes
- Genuine opportunities to progress into customer-facing sales or leadership roles
- Direct exposure to senior leadership and commercial decision-making
If you're looking for a role where you can take ownership, build strong customer relationships and play an important part in a growing business, we'd love to hear from you.
Customer Service & Sales Support Executive in Thorp Arch employer: ST Talent Ltd
Join a dynamic and growing construction business in Wetherby, where your contributions as a Customer and Sales Support Executive will be valued in a supportive and collaborative work environment. We prioritise employee growth with ongoing training opportunities and a culture that encourages innovation and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Sales Support Executive in Thorp Arch
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ST Talent Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ST Talent Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Sales Support Executive in Thorp Arch
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ST Talent Ltd:Your cover letter is your chance to shine! Tell us why you want to work at ST Talent Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ST Talent Ltd!
How to prepare for a job interview at ST Talent Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
