At a Glance
- Tasks: Support customers and the sales team in a dynamic, varied role.
- Company: Established business in Wetherby with a focus on teamwork.
- Benefits: Competitive salary, 22 days holiday, and full training provided.
- Other info: 100% office-based role with excellent growth opportunities.
- Why this job: Join a supportive team and develop your career in customer service.
- Qualifications: Positive attitude and willingness to learn are key; experience is a bonus.
ST TALENT are recruiting for a Customer Service Administrator to join a well-established business based in Wetherby. This is a fantastic opportunity for someone looking to build a long-term career in a varied role that combines customer service, sales administration and general office support. The business is looking for someone with a positive attitude, strong work ethic and willingness to learn. Previous experience is beneficial, but attitude and mindset will be just as important as experience during the interview process.
The Role
As a Customer Service & Office Administrator, you'll play a key role in supporting customers, the sales function and the wider business. This is a varied position where no two days are the same, making it ideal for someone who enjoys being busy and getting involved wherever needed.
Key responsibilities will include:
- Answering incoming customer calls and emails
- Resolving customer enquiries in a professional and timely manner
- Processing customer sales orders accurately and efficiently
- Creating quotations and following up with customers
- Processing returns, arranging collections and issuing credits
- Booking appointments for the sales team
- Maintaining and updating CRM records
- Managing online marketplace listings and processing orders
- Packing and dispatching brochures, leaflets and promotional materials
- Assisting with showroom preparation for customer meetings
- Providing general office and administrative support as required
About You
We're keen to speak with candidates who:
- Have previous experience in customer service, office administration or sales administration (desirable but not essential)
- Are confident communicating with customers over the phone and via email
- Have strong organisational skills and attention to detail
- Are comfortable using computer systems and Microsoft Office
- Can prioritise their workload and work independently
- Have a positive, can-do attitude
- Are reliable, hardworking and willing to get stuck in
- Enjoy working as part of a team and supporting colleagues
What Our Client Is Looking For
More than anything, our client is looking for the right person. They want someone who:
- Takes pride in their work
- Is eager to learn and develop
- Brings a positive attitude to the team
- Is willing to help wherever needed
- Enjoys working in a varied role
- Takes ownership of tasks and sees them through to completion
Full training will be provided, making this an excellent opportunity for someone looking to develop their career within a supportive and growing business.
Location & Package
- Wetherby based
- £26,000 - £32,000 DOE
- Monday to Friday, 8:30am - 5:00pm
- 100% Office Based
- 22 days holiday plus bank holidays
Please note: Due to the location of the office, applicants must hold a full UK driving licence and have access to their own vehicle.
If you're looking for a stable, long-term opportunity with a company that values attitude, commitment and teamwork, we'd love to hear from you.
This vacancy is being advertised by ST TALENT Ltd, an Employment Agency. Visit our website for more details.
Customer Service Administrator in Thorp Arch employer: ST Talent Ltd
Join a well-established business in Wetherby as a Customer Service Administrator, where you'll find a supportive work culture that values positive attitudes and teamwork. With full training provided and opportunities for career development, this role offers a dynamic environment where no two days are the same, making it perfect for those eager to learn and grow within a thriving company. Enjoy a competitive salary, generous holiday allowance, and the chance to contribute meaningfully to a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Thorp Arch
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed tasks or projects in the past. This could be anything from handling customer queries to keeping track of sales orders—anything that highlights your ability to juggle multiple responsibilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Administrator in Thorp Arch
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see your positive attitude and eagerness to learn. Don’t be afraid to show us who you are beyond your qualifications.
Tailor Your Application:Make sure to tailor your application to the Customer Service Administrator role. Highlight any relevant experience or skills that match the job description, especially your customer service and organisational skills.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at ST Talent Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with tasks like processing sales orders and managing customer enquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Positive Attitude
Since the company values a positive mindset, be ready to share examples of how you've maintained a can-do attitude in previous roles. Think of situations where you overcame challenges or helped colleagues, as this will resonate well with the interviewers.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer. Practising your responses will help you feel more confident and articulate during the interview, showing that you're ready to tackle the varied nature of the job.
✨Demonstrate Your Willingness to Learn
The business is looking for someone eager to develop their skills. Be prepared to discuss how you’ve approached learning in the past and express your excitement about the training opportunities they offer. This will highlight your commitment to growth within the company.
