At a Glance
- Tasks: Support customers and sales with varied tasks in a dynamic environment.
- Company: Established business in Wetherby with a focus on customer service.
- Benefits: Long-term career growth, supportive team, and hands-on experience.
- Other info: Join a vibrant team where no two days are the same!
- Why this job: Perfect for those who thrive in busy roles and love helping others.
- Qualifications: Positive attitude and willingness to learn; experience is a plus.
The predicted salary is between 25185 - 28500 £ per year.
ST TALENT are recruiting for a Customer Service Administrator to join a well-established business based in Wetherby. This is a fantastic opportunity for someone looking to build a long-term career in a varied role that combines customer service, sales administration and general office support. The business is looking for someone with a positive attitude, strong work ethic and willingness to learn. Previous experience is beneficial, but attitude and mindset will be just as important as experience during the interview process.
The Role
As a Customer Service Administrator, you will play a key role in supporting customers, the sales function and the wider business. This is a varied position where no two days are the same, making it ideal for someone who enjoys being busy and getting involved wherever needed.
Key responsibilities will include:
- Answering incoming customer calls and emails
- Resolving customer enquiries in a professional and timely manner
- Processing customer sales orders accurately and efficiently
- Creating quotations and following up with customers
- Processing returns, arranging collections and issuing credits
- Booking appointments for the sales team
- Maintaining and updating CRM records
- Managing online marketplace listings and processing orders
- Packing and dispatching brochures, leaflets and promotional materials
- Assisting with showroom preparation
Customer Service Administrator employer: ST Talent Ltd
Join a well-established business in Wetherby as a Customer Service Administrator, where you will thrive in a dynamic work environment that values a positive attitude and a strong work ethic. The company fosters a supportive culture with ample opportunities for personal and professional growth, ensuring that every team member feels valued and empowered to contribute. With a focus on teamwork and customer satisfaction, this role offers a rewarding career path in a vibrant setting that encourages learning and development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you had to resolve issues or handle difficult customers. Being able to share these experiences will demonstrate your problem-solving abilities and positive attitude.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and personality. Plus, it gives us a chance to see your application in the best light possible.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see your positive attitude and willingness to learn. Don’t be afraid to share a bit about yourself and what makes you excited about this role.
Tailor Your Application:Make sure to tailor your application to the Customer Service Administrator role. Highlight any relevant experience or skills that match the job description. We love seeing how you can contribute to our team!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you'll be helping customers with their enquiries!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets to the right people. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ST Talent Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the key responsibilities mentioned in the job description, like handling customer calls and processing sales orders. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Positive Attitude
Since the company values a positive attitude and willingness to learn, be ready to share examples of how you've tackled challenges with a can-do mindset. Think of situations where you turned a negative experience into a positive one, as this will resonate well with the interviewers.
✨Prepare for Common Scenarios
Expect to discuss how you would handle specific customer service scenarios. Prepare answers for questions like 'How would you deal with an unhappy customer?' or 'What steps would you take to ensure accurate order processing?' Practising these responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture or the team you'll be working with. This shows that you're not just interested in the job, but also in how you can fit into their environment and contribute positively.
