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For Companies At a Glance
- Tasks: Manage client relationships and ensure customer satisfaction in a dynamic team environment.
- Company: Reputable cleaning services organisation based in Manchester with a supportive culture.
- Benefits: Competitive salary, health cash plan, enhanced pension, and career progression opportunities.
- Why this job: Join a passionate team and make a real impact on client satisfaction and business growth.
- Qualifications: 3 years' experience in account management and strong communication skills required.
- Other info: Enjoy a great work-life balance and thrive in a fast-paced environment.
The predicted salary is between 33000 - 35000 £ per year.
We have an exciting opportunity for an Account Manager to join the team of a specialist cleaning services organisation based in Manchester. This is a proactive customer service and administration based role, working within a small team and managing relationships with large national clients. Our client has a great reputation in the industry and is seeking an enthusiastic and flexible all-rounder to work as part of a busy team within a supportive company.
What You’ll Get
- £33-35K salary
- Excellent benefits including Medical Health Cash Plan, Company Sick Pay, Enhanced Pension Contribution and Life Assurance Scheme
- Career progression & professional development
- Supportive team culture & great work-life balance
Role & Responsibilities
- Manage existing client relationships within the assigned portfolio by making and taking client communications, either by phone or email
- Maximise growth potential and reduce revenue losses in the assigned customer base in line with company expectations
- Attend internal and scheduled external meetings and training
- Work closely with all members of our sales teams both internally and externally
- Use company CRM to effectively report activity, update data and key information and communicate both internally and externally in a professional manner
- Take ownership of customer portals and manage the data and trends reported and coordinate with internal teams for resolution when required
- Maintain knowledge about the required markets in the defined territory, including awareness of competitor activity and new legislations
- Investigate, analyse, and resolve customer satisfaction complaints and service issues from assigned accounts and keep leadership teams updated
- Work to KPIs and SLAs to ensure optimal customer satisfaction and resolution
- Liaise with finance to ensure invoices are up to date in a timely manner
Requirements
- Skilled in building and leveraging relationships over the phone
- Understands and uses good account management, communication, problem solving, negotiation and interpersonal skills
- Minimum of 3 years’ experience in an operational/commercial role in the FM sector
- Passionate about putting the customer first with a positive and friendly attitude
- Ability to empathise as well as a directive style when required to reach resolution
- Ability to converse confidently with external customers
- Good organisational skills with a detailed and structured approach to work
- Ability to multi-task and be resilient in a high pressured and fast paced environment
- Demonstrates the ability to work closely with Sales colleagues both internal and external as well as operations and finance teams, health and safety and compliance to achieve the business’s goal
Internal Account Manager in Manchester employer: ST Selection
Contact Detail:
ST Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Account Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Internal Account Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since they value customer service and teamwork. Think of examples from your past experiences that showcase your skills in account management and problem-solving.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Internal Account Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service experience and any relevant achievements in account management to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Internal Account Manager role. Share specific examples of how you've built relationships and resolved issues in previous roles – we love a good story!
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We’re looking for someone who’s not just qualified, but also genuinely excited about joining our supportive team and making a difference.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ST Selection
✨Know Your Client Management Skills
Make sure you can talk confidently about your experience in managing client relationships. Prepare specific examples of how you've built rapport and resolved issues in the past, as this role heavily relies on strong interpersonal skills.
✨Familiarise Yourself with the Company
Research the cleaning services organisation and understand their market position, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as a dissatisfied client or a missed deadline. Think through potential scenarios and formulate your responses, focusing on your problem-solving and negotiation skills.
✨Showcase Your Teamwork Abilities
Since this role involves working closely with various teams, be ready to discuss your experience collaborating with sales, operations, and finance. Highlight instances where teamwork led to successful outcomes, demonstrating your ability to thrive in a supportive team culture.