Clinical Administrator in Warrington

Job Purpose: To provide administrative support and to provide relief cover in other areas of clinical administration as requested.

Main duties of the job: St. Rocco's Hospice is looking to recruit a Clinical Administrator, to ensure comprehensive administrative support of a high standard is in place to the Clinical team, to enable exemplary service at the Hospice. This role requires innovative thinking, autonomous working and the ability to develop strong productive relationships. Excellent communication, organisational, planning, scheduling and problem-solving skills are essential. 15 hours per week and potentially full-time hours will be considered for the right candidate.

About us: St. Rocco's hospice is a local hospice based in Warrington, Cheshire. We're here to support people in our community and their families from the moment they are diagnosed with an illness that is no longer curable. We aim to be with them every step of the way, helping them to make every moment count and to stay as well as possible for as long as possible. Our specialist care extends to the very end of life.

Benefits T&C's Apply: Contributory Company Group Pension Plan (NHS Pension Scheme members have the option of continuing in this scheme), Life Assurance, Medical Cash Plan, annual holiday entitlement is 7 working weeks, inclusive of all public holiday entitlement. Part-time staff annual holiday entitlement accrues on a pro-rata basis. The post is not a salary incremental post and pay reviews are at the discretion of the Hospice. St. Rocco's Hospice is an Equal Opportunities Employer. All offers of employment are subject to 2 references & DBS. A referral to Occupational Health in relation to Health and Safety aspects of the role may be made prior to employment, however the offer of employment will not be conditional upon this. St. Rocco's Hospice is not part of the NHS and is not licensed to sponsor foreign nationals. All offers of employment are subject to / conditional upon satisfactory documentary proof of right to work in the UK.

Job responsibilities:

• Support for the In-Patient Service
• To be responsible for ensuring that all referrals are entered onto the patient administration system and discussed by the appropriate team.
• To send tasks and/or referrals electronically as instructed by clinical team.
• Responsible for adding purple (Carers and family members) to SystmOne.
• Manage and maintain patient record access via our electronic system, S1.
• To collect, retrieve and distribute patients results and/or patient information in readiness for patient review by Doctors/Consultants.
• To close down patient files due to discharge/RIP according to instruction from WIPCH senior nursing team, also ensuring that a system is set up and an accurate record is kept of files closed down and filed in current filing room/archive for audit purposes.
• To be responsible for typing and distributing letters in a timely manner.
• To ensure that any letters requiring signature are checked by the requesting individual and signed within an acceptable timescale.
• Attend and minute staff team meetings as requested.
• To develop office and secretarial practices, to continually improve service delivery.
• To be responsible for ensuring that any patients records, or communications, are located/requested, and to ensure that patient records are kept in a neat order and archived on a regular basis.
• To develop and maintain effective office systems, including electronic email, filing, photocopying, shredding and typing duties as required by the Clinical Team.
• To work closely with members of the Clinical Team to ensure that the day-to-day activities of a busy workstation are confidentially and proactively managed.
• To be responsible for taking clear, concise telephone messages, ensuring that they are communicated as quickly as possible to the appropriate person/s.
• To act as main administrative contact in IPU / WIPCH / OPD.
• To always maintain confidentiality, dealing with sensitive issues discretely and sensitively.
• To act as an advocate and role model hospice values and behaviours.

General Administrative Support: Provide relief and additional administrative support to the Hospices administrative team, assisting with a variety of tasks and demonstrating flexibility to address priorities and fluctuations in workload.

Personal Development: Participate in the Hospice appraisal process and work towards meeting identified development needs.

COMMUNICATION AND WORKING RELATIONSHIPS: To contribute to the maintenance of St. Rocco's credibility, success and reputation. To establish and maintain effective working relationships internally with the Clinical Team, and externally with healthcare professionals, patients and families to ensure effectiveness of the service. To provide cover for other members of the Clinical Administration Team when required and requested. As part of the whole hospice team, contribute actively to a culture of collaboration and continuous improvement.

INFORMATION SYSTEMS: Be fully conversant with operating computer software systems e.g. Syst1 for the retrieval and tracking of patient information and notes. Excellent daily use of all Hospice key information systems, including Outlook, Word, Excel and PowerPoint.

RESPONSIBILITY FOR PATIENT/CLIENT CARE: Work in close partnership with other Hospice Departments to ensure that service objectives are met, and patient experience is maximised.

Person Specification:

• High level of computer literacy, including Microsoft Office Word, Excel, PowerPoint, Access and Outlook.
• Good oral and written communication skills, including on the telephone.
• The ability to filter information and assess priorities.
• The ability to keep accurate computer and paper records.
• The ability to work on own initiative and as part of a team.
• The ability to exercise discretion and with confidential and sensitive matters.
• The ability to work accurately to tight deadlines and deal effectively with multiple areas, projects and changing priorities.

Qualifications: Trained and/or highly experienced in Microsoft Office applications. Educated to A Level or equivalent, or with three years relevant experience.

Experience: Experience of working in an administrative role. Experience of working in a customer facing role or dealing with people on a day-to-day basis. Experience of working in a healthcare or clinical setting.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.