At a Glance
- Tasks: Assist in managing a busy charity shop and lead a team of volunteers.
- Company: Join a supportive charity focused on making a difference in the community.
- Benefits: Competitive salary, flexible working, healthcare, and family-friendly policies.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Develop your retail and leadership skills while contributing to a meaningful cause.
- Qualifications: Retail experience with strong customer service and team leadership skills.
The predicted salary is between 18900 - 23100 £ per year.
Hours: 21 hours per week worked over 3 days across the week to include weekend working
Contract: Permanent
Location: Wyre Forest
The role:
We have an exciting opportunity for you to join the team as an Assistant Shop Manager working at our Wyre Forest Shops including Bewdley and Stourport. The post holder will play a key role working closely with and deputising for the Shop Manager in all aspects of running a thriving and busy charity shop. Our retail roles are full of variety and can range from using your creativity and flair in all aspects of merchandising the shop, to recruiting and training our wonderful team of shop volunteers. You will assist in achieving set income targets and maximising sales, where you can make a real difference in contributing to the income generation for St Richard’s Hospice and raise the funds needed to provide care to patients and loved ones across Worcestershire.
About you:
You will have excellent customer service and have experience and working knowledge within a retail environment, ideally with team leader or management experience. You will also have the ability to work cohesively and motivate a team. You will be business minded and commercially aware, with a creative eye for fabulous window and shop displays. This is a standout opportunity to further develop your retail skill set, experience, and leadership skills in a supportive working environment. The positions require an Enhanced Disclosure and Barring Service check. This role may require supervision of volunteers under the age of 18.
What we offer:
- We offer a competitive salary and a wide range of benefits including:
- Fantastic team where everyone is welcomed and empowered to give their best
- Benenden Healthcare offering diagnosis, treatment, 24/7 GP and mental health advice lines, discounts etc.
- Opportunities for flexible working
- Family friendly policies
- Free Will writing service
Find out more:
We would encourage visits to our Shops to find out more and speak to the team.
Assistant Shop Manager – Wyre Forest employer: St Richard's
St Richard's Hospice is an exceptional employer, offering a supportive and compassionate work environment where every team member is valued and empowered to contribute to high-quality patient care. Located in Worcester, the hospice provides generous annual leave, flexible working options, and a range of health benefits, ensuring a healthy work-life balance while fostering professional growth and development within the community-focused healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager – Wyre Forest
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like St Richard's, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like St Richard's!
We think you need these skills to ace Assistant Shop Manager – Wyre Forest
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at St Richard's, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at St Richard's and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show St Richard's that you’re ready to jump in and contribute right away!
How to prepare for a job interview at St Richard's
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
