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- Tasks: Lead a vibrant charity shop, manage volunteers, and drive sales to support St Richard’s Hospice.
- Company: Join a welcoming team dedicated to making a difference in the community.
- Benefits: Competitive salary, generous leave, flexible working, and health benefits.
- Why this job: Make a real impact while developing your retail and leadership skills in a supportive environment.
- Qualifications: Retail experience and team management skills are essential; charity experience is a plus.
- Other info: Exciting opportunity for personal growth and career development.
The predicted salary is between 24300 - 25700 £ per year.
Hours: 37.5 hours per week
Salary: £28,330 – £30,154 per annum
Contract: Permanent
Location: Malvern
The role:
We have an exciting opportunity for you to join the team as a Shop Manager working at our Malvern Department Shop. The post holder will play a key role managing a thriving and busy charity shop. You will have overall responsibility in achieving set income targets and maximising sales, where you can make a real difference in contributing to the income generation for St Richard’s Hospice and raise the funds needed to provide care to patients and loved ones across Worcestershire. The role will include a range of retail operational duties and the management of our shop volunteers and Assistant Shop Managers. This post requires an Enhanced Disclosure and Barring Service check.
About you:
You will have proven retail experience and some experience of leading/managing a team, with working knowledge of retail processes and merchandising. You will be customer focused with the ability to work cohesively and motivate a team. You will be business minded and commercially aware, with a creative eye for fabulous window and shop displays. This is a standout opportunity to further develop your retail skill set, experience, and leadership skills in a supportive working environment. Charity retail experience and working with volunteers is desirable but not essential for the role.
What we offer:
- Competitive salary and a wide range of benefits
- Fantastic team where everyone is welcomed and empowered to give their best
- Supportive management – keen to develop you
- Generous annual leave (seven weeks including bank holidays)
- Benenden Healthcare offering diagnosis, treatment, 24/7 GP and mental health advice lines, discounts etc. or Cash plan giving cash back for day to day healthcare such as optical or dental costs
- Opportunities for flexible working
- Family friendly policies
- Company enhanced sick pay (increased entitlement with length of service)
- Pension scheme and opportunity to continue NHS pension for clinical staff
- Free Will writing service
Closing date: 22nd February 2026
Interview date: TBC
Job Reference: 4055
Shop Manager - Malvern employer: St. Richard's Hospice
Contact Detail:
St. Richard's Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager - Malvern
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Shop Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research common interview questions for retail management roles and practice your answers. We want you to feel confident and ready to showcase your skills and experience.
✨Tip Number 3
Show off your creativity! Prepare a portfolio of your best merchandising displays or any successful sales strategies you've implemented in the past. This will help you stand out as a candidate who can really make a difference.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Shop Manager - Malvern
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Shop Manager role. Highlight your retail experience and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for retail and why you want to work with us at St Richard’s Hospice. Let us know how you can contribute to our mission.
Showcase Your Team Management Skills: Since you'll be managing volunteers and an Assistant Shop Manager, it's important to showcase your team management skills. Give examples of how you've motivated and led a team in the past.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at St. Richard's Hospice
✨Know Your Stuff
Before the interview, make sure you understand the role of a Shop Manager and the specific responsibilities it entails. Familiarise yourself with St Richard’s Hospice and its mission. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your previous leadership experiences. Think of specific examples where you motivated a team or improved sales. Highlight how you can bring that experience to the charity shop environment.
✨Get Creative with Examples
The job requires a creative eye for merchandising and displays. Bring along examples of past displays you've created or ideas you have for the shop. This will demonstrate your proactive approach and passion for retail.
✨Ask Thoughtful Questions
Prepare some insightful questions about the shop's current challenges or future goals. This shows that you're not just interested in the position but also in contributing to the shop's success and understanding its operations better.
