At a Glance
- Tasks: Lead back-of-house operations, ensuring cleanliness and efficiency in a luxury hotel environment.
- Company: Join The St. Regis London, a prestigious new hotel in Mayfair.
- Benefits: Competitive salary, enhanced pension, career development, and wellness support.
- Other info: Vibrant team culture with recognition programmes and social events.
- Why this job: Be part of an exclusive pre-opening team shaping exceptional guest experiences.
- Qualifications: Experience in luxury hotels, strong leadership, and knowledge of hygiene standards required.
The predicted salary is between 30000 - 40000 € per year.
Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature Butler Service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies Live Exquisite - a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.
We are seeking a detail-oriented and service-driven Back of House Manager to oversee the daily operations of our back-of-house support teams. This hands-on leadership role is essential to maintaining the high standards of cleanliness, efficiency, and presentation that define The St. Regis experience. You will manage dish room operations, night cleaning, banquet plating, and food running, while leading a team of kitchen support staff with precision and care.
Key Responsibilities- Oversee day-to-day kitchen utility operations, ensuring all supplies, equipment and uniforms are available and well maintained.
- Manage inventory control for china, glassware, silverware and smallwares, monitoring stock levels and inbound materials.
- Maintain high standards of hygiene, sanitation and health & safety, ensuring full compliance with food handling and property regulations.
- Ensure food holding and transport equipment is operational and maintained to required standards.
- Communicate operational updates and issues effectively with senior leadership and cross-functional teams.
- Lead, motivate and supervise the kitchen utility team, setting clear performance expectations.
- Provide coaching, feedback and development support to drive high standards and continuous improvement.
- Promote a positive, respectful and collaborative team culture.
- Manage departmental labour and controllable costs in line with budget expectations.
- Support seamless service delivery and positive guest experiences by ensuring utility operations run efficiently.
- Participate in leadership meetings and contribute to service improvement initiatives.
- Recruit, train and develop team members, ensuring safe working practices and proper equipment use.
- Monitor performance, conduct reviews and address employee concerns proactively.
- Proven experience leading stewarding or back-of-house teams within luxury hotels or similar environments.
- Strong technical knowledge of hygiene, sanitation, food safety and UK compliance standards, with a meticulous eye for detail.
- Demonstrated ability to manage stewarding operations efficiently, including equipment care, chemical control and waste management.
- Commercially aware, with experience controlling labour, inventory and operating costs while maintaining exceptional standards.
- Excellent leadership and communication skills, with the ability to train, motivate and develop disciplined, high-performing teams.
- Calm, resilient and solutions-focused, with a proactive approach to problem-solving and continuous improvement.
At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
Financial Rewards- Competitive salary designed to recognise excellence
- Enhanced pension
- Life assurance
- Company sick pay
- Additional holiday allowance
- Access to BenefitHub's exclusive retail, wellness and travel privileges
- Friends & Family preferred rates at Marriott hotels worldwide
- Clear pathway for internal promotions and transfers
- Cross-department training to refine your craft and broaden your expertise
- Expert-led development programmes
- Continuous learning through structured programmes
- Premium e-learning platform access
- Be part of an exclusive pre-opening experience shaping the future of the property
- Private Medical Insurance
- Employee Assistance Programme
- Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
- Food & Beverage discounts across Marriott properties
- Year-round wellbeing initiatives and wellness activities
- Award programmes celebrating exceptional performance
- The Astor Awards
- Distinctive Moments celebration
- Long service awards
- Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
- Vibrant social calendar with team events and engagement activities
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.
We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
Back of House Manager, Pre-Opening - The St. Regis London in Worcester employer: St. Regis London
At The St. Regis London, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates excellence and fosters personal growth. Our team members enjoy competitive salaries, comprehensive benefits, and unique opportunities for career development within a luxury hotel environment, all while being part of an exciting pre-opening experience in the heart of Mayfair. Join us to be a part of a legacy of outstanding service and a supportive community that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Back of House Manager, Pre-Opening - The St. Regis London in Worcester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in style! If you can, visit The St. Regis London before applying. Familiarise yourself with the vibe and the team. It’s a great way to make a lasting impression and show your genuine interest in the role.
✨Tip Number 3
Prepare for the interview by knowing your stuff! Brush up on your knowledge of hygiene standards, inventory control, and team management. Being able to discuss these topics confidently will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at The St. Regis London.
We think you need these skills to ace Back of House Manager, Pre-Opening - The St. Regis London in Worcester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Back of House Manager role. Highlight your leadership experience in luxury settings and any relevant operational expertise to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for hospitality and detail how your background makes you the perfect fit for The St. Regis London. We love hearing personal stories that connect you to our values.
Showcase Your Attention to Detail:In this role, attention to detail is key. Use your application to demonstrate how you've maintained high standards in previous positions, whether it’s through hygiene practices or team management. We want to see your meticulous side!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at St. Regis London
✨Know Your Stuff
Make sure you brush up on your knowledge of hygiene, sanitation, and food safety standards. The St. Regis London is all about maintaining high standards, so being able to discuss these topics confidently will show that you're the right fit for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated staff or improved operations. This role requires strong leadership, so demonstrating your experience will be key.
✨Be Ready to Discuss Cost Management
Since managing labour and inventory costs is crucial, come prepared with examples of how you've effectively controlled costs in previous roles. This will highlight your commercial awareness and operational efficiency.
✨Emphasise Team Culture
The St. Regis values a positive and collaborative team culture. Be ready to talk about how you've fostered a respectful environment in your past positions and how you plan to do the same as a Back of House Manager.
