At a Glance
- Tasks: Lead hotel operations overnight, ensuring top-notch guest experiences and safety.
- Company: Join the prestigious St. Regis London, a luxury hotel in Mayfair.
- Benefits: Competitive salary, enhanced pension, wellness support, and exclusive discounts.
- Other info: Enjoy a vibrant social calendar and recognition for exceptional performance.
- Why this job: Be part of an exciting pre-opening team and shape the future of luxury hospitality.
- Qualifications: Experience in guest services and strong leadership skills required.
The predicted salary is between 35000 - 45000 £ per year.
Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite' - a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.
We are seeking an exceptional Night Manager to join our opening team at The St. Regis London. As the Manager on Duty during the overnight shift, you will oversee all hotel operations and ensure that every guest experiences the highest level of hospitality and personalised service. This role is central to maintaining the safety, efficiency, and service excellence of the hotel throughout the night. You will represent property management, respond to guest needs, and take responsibility for resolving issues with professionalism and poise.
Key Responsibilities- Operational Leadership
- Serve as the hotel's Manager on Duty during overnight hours
- Oversee all property operations and ensure compliance with operational guidelines
- Maintain a safe working environment for both guests and employees
- Manage night-time inventories and reporting requirements
- Ensure all colleagues have full knowledge of emergency and safety procedures
- Guest Experience & Issue Resolution
- Deliver the highest standards of hospitality during the overnight shift
- Personally manage and resolve guest concerns, ensuring timely and effective follow-up
- Support the guest relations process by documenting incidents and implementing preventative measures
- Maintain visibility throughout the hotel, ensuring a reassuring presence for guests
- Financial & Administrative Support
- Review relevant reports to monitor productivity, cost control, and goal achievement
- Ensure appropriate cash-handling procedures are followed by all team members
- People & Culture Support
- Promote teamwork, communication, and positive morale within overnight teams
- Keep colleagues informed about new operational procedures or standards
- Support property safety programmes and encourage colleague engagement
We are searching for a confident and dedicated leader with a calm, solutions-focused approach and a strong commitment to luxury service. You should bring:
- Extensive experience in guest services, front desk or related hospitality operations
- Strong decision-making skills and the ability to lead independently overnight
- Excellent problem-solving skills and the ability to manage complex or urgent situations
- Strong interpersonal and communication abilities
- A professional presence aligned with the refined standards of St. Regis
At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
Financial Rewards- Competitive salary designed to recognise excellence
- Enhanced pension
- Life assurance
- Company sick pay
- Additional holiday allowance
- Access to BenefitHub's exclusive retail, wellness and travel privileges
- Friends & Family preferred rates at Marriott hotels worldwide
- Clear pathway for internal promotions and transfers
- Cross-department training to refine your craft and broaden your expertise
- Expert-led development programmes
- Continuous learning through structured programmes
- Premium e-learning platform access
- Be part of an exclusive pre-opening experience shaping the future of the property
- Private Medical Insurance
- Employee Assistance Programme
- Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
- Food & Beverage discounts across Marriott properties
- Year-round wellbeing initiatives and wellness activities
- Award programmes celebrating exceptional performance
- The Astor Awards
- Distinctive Moments celebration
- Long service awards
- Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
- Vibrant social calendar with team events and engagement activities
*Terms and Conditions Apply
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.
We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Night Manager, Pre-Opening - The St. Regis London employer: St. Regis London
The St. Regis London offers an exceptional work environment where luxury service and personal growth are at the forefront. As part of our pre-opening team, you will enjoy competitive salaries, comprehensive benefits, and a clear pathway for career development, all while being immersed in the vibrant culture of Mayfair. Join us to shape the future of this prestigious hotel and be part of a legacy that celebrates excellence and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager, Pre-Opening - The St. Regis London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might have insights about The St. Regis London. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show up and shine! If you can, visit the hotel or attend any pre-opening events. Being present and making a good impression can set you apart from other candidates. Plus, it shows your genuine interest in the role.
✨Tip Number 3
Prepare for the interview by knowing the brand inside out. Familiarise yourself with The St. Regis's values and service standards. This way, you can demonstrate how your experience aligns perfectly with their commitment to luxury service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Night Manager, Pre-Opening - The St. Regis London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your commitment to providing exceptional service, especially in high-pressure situations like overnight shifts.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Night Manager role at The St. Regis London. Highlight relevant experience in guest services and operational leadership, and don’t forget to mention your problem-solving skills!
Be Professional Yet Personal:While we want you to be professional, don’t hesitate to inject a bit of your personality into your application. The St. Regis values a personal touch, so let us see who you are beyond your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at St. Regis London
✨Know the St. Regis Brand
Before your interview, dive deep into the history and values of The St. Regis brand. Understand their commitment to luxury service and how they embody 'Live Exquisite'. This knowledge will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Demonstrate Leadership Skills
As a Night Manager, you'll need to showcase your leadership abilities. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your calm, solutions-focused approach, especially in high-pressure situations, as this is crucial for the role.
✨Emphasise Guest Experience
The St. Regis places a strong emphasis on personalised service. Be ready to discuss how you've gone above and beyond for guests in previous roles. Share specific stories that illustrate your problem-solving skills and your ability to create memorable experiences, as this will resonate well with the interviewers.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the hotel’s operations, team culture, and expectations for the Night Manager role. This not only shows your enthusiasm but also helps you gauge if the position aligns with your career goals.
