At a Glance
- Tasks: Lead back-of-house operations, ensuring cleanliness and efficiency in a luxury hotel environment.
- Company: Join The St. Regis London, a prestigious new hotel in Mayfair.
- Benefits: Competitive salary, enhanced pension, career development, and wellness support.
- Other info: Dynamic work culture with opportunities for personal and professional growth.
- Why this job: Be part of an exclusive pre-opening team shaping exceptional guest experiences.
- Qualifications: Experience in luxury hotel stewarding and strong leadership skills required.
The predicted salary is between 30000 - 40000 € per year.
Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature Butler Service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies Live Exquisite - a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.
We are seeking a detail-oriented and service-driven Back of House Manager to oversee the daily operations of our back-of-house support teams. This hands-on leadership role is essential to maintaining the high standards of cleanliness, efficiency, and presentation that define The St. Regis experience. You will manage dish room operations, night cleaning, banquet plating, and food running, while leading a team of kitchen support staff with precision and care.
Key Responsibilities- Oversee day-to-day kitchen utility operations, ensuring all supplies, equipment and uniforms are available and well maintained.
- Manage inventory control for china, glassware, silverware and smallwares, monitoring stock levels and inbound materials.
- Maintain high standards of hygiene, sanitation and health & safety, ensuring full compliance with food handling and property regulations.
- Ensure food holding and transport equipment is operational and maintained to required standards.
- Communicate operational updates and issues effectively with senior leadership and cross-functional teams.
- Lead, motivate and supervise the kitchen utility team, setting clear performance expectations.
- Provide coaching, feedback and development support to drive high standards and continuous improvement.
- Promote a positive, respectful and collaborative team culture.
- Manage departmental labour and controllable costs in line with budget expectations.
- Support seamless service delivery and positive guest experiences by ensuring utility operations run efficiently.
- Participate in leadership meetings and contribute to service improvement initiatives.
- Recruit, train and develop team members, ensuring safe working practices and proper equipment use.
- Monitor performance, conduct reviews and address employee concerns proactively.
- Proven experience leading stewarding or back-of-house teams within luxury hotels or similar environments.
- Strong technical knowledge of hygiene, sanitation, food safety and UK compliance standards, with a meticulous eye for detail.
- Demonstrated ability to manage stewarding operations efficiently, including equipment care, chemical control and waste management.
- Commercially aware, with experience controlling labour, inventory and operating costs while maintaining exceptional standards.
- Excellent leadership and communication skills, with the ability to train, motivate and develop disciplined, high-performing teams.
- Calm, resilient and solutions-focused, with a proactive approach to problem-solving and continuous improvement.
At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
Financial Rewards- Competitive salary designed to recognise excellence
- Enhanced pension
- Life assurance
- Company sick pay
- Additional holiday allowance
- Access to BenefitHub's exclusive retail, wellness and travel privileges
- Friends & Family preferred rates at Marriott hotels worldwide
- Clear pathway for internal promotions and transfers
- Cross-department training to refine your craft and broaden your expertise
- Expert-led development programmes
- Continuous learning through structured programmes
- Premium e-learning platform access
- Be part of an exclusive pre-opening experience shaping the future of the property
- Private Medical Insurance
- Employee Assistance Programme
- Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
- Food & Beverage discounts across Marriott properties
- Year-round wellbeing initiatives and wellness activities
- Award programmes celebrating exceptional performance
- The Astor Awards
- Distinctive Moments celebration
- Long service awards
- Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
- Vibrant social calendar with team events and engagement activities
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.
We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Back of House Manager, Pre-Opening - The St. Regis London employer: St. Regis London
At The St. Regis London, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates excellence and fosters personal growth. Our team members enjoy competitive salaries, comprehensive benefits, and unique opportunities for career development within a luxury hotel environment, all while being part of an exciting pre-opening experience in the heart of Mayfair. Join us to be a part of a legacy of outstanding service and a supportive community that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Back of House Manager, Pre-Opening - The St. Regis London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in style! If you can, visit The St. Regis London before applying. Get a feel for the vibe and maybe even chat with staff. This shows genuine interest and helps you tailor your approach when you apply through our website.
✨Tip Number 3
Prepare for the interview by knowing your stuff! Brush up on hygiene standards, food safety regulations, and the latest trends in luxury hospitality. Being well-informed will impress the hiring team and show you're ready to lead.
✨Tip Number 4
Follow up after your application! A quick email thanking them for the opportunity and reiterating your enthusiasm can keep you top of mind. Remember, we love candidates who are proactive and passionate about joining our team!
We think you need these skills to ace Back of House Manager, Pre-Opening - The St. Regis London
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your love for exceptional service shine through. We want to see how you connect with the idea of creating memorable experiences for guests, just like we do at The St. Regis London.
Be Detail-Oriented:As a Back of House Manager, attention to detail is key. Make sure your application reflects this by being meticulous in your writing. Check for typos and ensure your experience aligns with the high standards we uphold.
Highlight Relevant Experience:We’re looking for someone with a strong background in back-of-house operations. Use your application to showcase your previous roles and how they’ve prepared you for this position. Specific examples will make your application stand out!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at The St. Regis London.
How to prepare for a job interview at St. Regis London
✨Know Your Stuff
Make sure you brush up on your knowledge of hygiene, sanitation, and food safety standards. The St. Regis London is all about maintaining high standards, so being able to discuss these topics confidently will show that you're the right fit for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated staff or improved operations. This will demonstrate your ability to manage the back-of-house team effectively and maintain a positive culture.
✨Be Ready to Discuss Cost Management
Since managing labour and inventory costs is crucial, come prepared with examples of how you've controlled costs in previous roles. This shows that you understand the business side of things and can contribute to the hotel's success.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team's dynamics or how they measure success in the back-of-house operations. This not only shows your interest but also helps you gauge if the environment aligns with your values.
