Are you looking for an exciting new opportunity to grow your skills and be part of a dynamic team?
We’re seeking a motivated and enthusiastic individual to join us as the Shop Manager for our Wimbledon Village shop.
Purpose of role:
- Meet income generation targets and KPI’s for Gift Aid, volunteers and stock etc.
- To be responsible for the effective operation of the shop.
- Generate sufficient stock to meet targets from donors and other organisations.
- Provide excellent customer service which will in turn maximise sales and profitability.
- Provide management and leadership of paid staff and volunteers.
- Deliver training to staff and volunteers.
- To always represent St. Raphael’s Hospice in a professional manner.
Person Specification:
Skills/Abilities:
Essential
- Ability to communicate with tact and discretion
- Ability to motivate and influence others
- Good organisational skills
- Ability to prioritise workload, balancing competing demands
- Ability to work to deadlines
- Ability to make decisions within agreed parameters Ability to work to targets
- Ability to provide excellent customer service
Desirable
- Experience of managing a gift aid system for donated goods
- Experience of recruiting and working with groups of volunteers
- Training, coaching and mentoring skills
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Shop Manager - Wimbledon Village employer: St Raphael's
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