At a Glance
- Tasks: Lead a dynamic team, manage shop operations, and drive sales through excellent customer service.
- Company: Join St. Raphael’s Hospice, a community-focused organisation making a difference.
- Benefits: Gain valuable management experience, develop leadership skills, and work in a supportive environment.
- Other info: Opportunity to train and mentor volunteers in a vibrant community setting.
- Why this job: Be part of a meaningful mission while growing your career in retail management.
- Qualifications: Strong communication skills, ability to motivate others, and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Are you looking for an exciting new opportunity to grow your skills and be part of a dynamic team? We’re seeking a motivated and enthusiastic individual to join us as the Shop Manager for our Wimbledon Village shop.
Purpose of role
- Meet income generation targets and KPI’s for Gift Aid, volunteers and stock etc.
- To be responsible for the effective operation of the shop.
- Generate sufficient stock to meet targets from donors and other organisations.
- Provide excellent customer service which will in turn maximise sales and profitability.
- Provide management and leadership of paid staff and volunteers.
- Deliver training to staff and volunteers.
- To always represent St. Raphael’s Hospice in a professional manner.
Person Specification
Skills/Abilities:
- Ability to communicate with tact and discretion
- Ability to motivate and influence others
- Good organisational skills
- Ability to prioritise workload, balancing competing demands
- Ability to work to deadlines
- Ability to make decisions within agreed parameters
- Ability to work to targets
- Ability to provide excellent customer service
Desirable
- Experience of managing a gift aid system for donated goods
- Experience of recruiting and working with groups of volunteers
- Training, coaching and mentoring skills
Shop Manager - Wimbledon Village employer: St Raphael's Hospice
St. Raphael’s Hospice is an exceptional employer, offering a vibrant work culture that values teamwork and community engagement in the heart of Wimbledon Village. Employees benefit from comprehensive training and development opportunities, fostering personal and professional growth while making a meaningful impact through their work. Join us to be part of a dedicated team that prioritises excellent customer service and supports a noble cause, all within a supportive and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager - Wimbledon Village
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on St. Raphael’s Hospice. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their dynamic environment.
✨Tip Number 2
Practice your customer service skills! Since providing excellent customer service is key for the Shop Manager role, think of examples from your past experiences where you’ve gone above and beyond for customers. This will help you stand out during the interview.
✨Tip Number 3
Show off your leadership abilities! Be ready to discuss how you've motivated and influenced others in previous roles. Whether it’s managing staff or working with volunteers, sharing specific examples will demonstrate your capability to lead effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Shop Manager - Wimbledon Village
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Shop Manager role. Highlight any previous experience in retail management, customer service, or working with volunteers to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about this opportunity and how your background aligns with our mission at St. Raphael’s Hospice. Be genuine and let your personality come through!
Showcase Your Leadership Skills:Since this role involves managing staff and volunteers, make sure to highlight any relevant leadership experience. Share examples of how you've motivated teams or delivered training in the past to demonstrate your capability.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at St Raphael's Hospice
✨Know Your Stuff
Before the interview, make sure you understand the role of a Shop Manager and what it entails. Familiarise yourself with St. Raphael’s Hospice, their mission, and how they operate. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Leadership Skills
Since the role involves managing staff and volunteers, be ready to discuss your previous experiences in leadership. Prepare examples of how you've motivated teams, handled conflicts, or trained new staff. This will demonstrate your ability to lead effectively in a dynamic environment.
✨Customer Service is Key
Excellent customer service is crucial for this role. Think of specific instances where you've gone above and beyond for customers. Be prepared to share these stories during the interview to highlight your commitment to providing top-notch service.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the shop's operations, team dynamics, and expectations. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
