At a Glance
- Tasks: Lead a dynamic team and manage shop operations to meet income targets.
- Company: Join St. Raphael’s Hospice, a community-focused organisation making a difference.
- Benefits: Gain valuable management experience while contributing to a meaningful cause.
- Other info: Opportunity to train and mentor volunteers in a supportive environment.
- Why this job: Be part of a vibrant team and develop your leadership skills.
- Qualifications: Strong communication, organisational skills, and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Are you looking for an exciting new opportunity to grow your skills and be part of a dynamic team? We’re seeking a motivated and enthusiastic individual to join us as the Shop Manager for our Rosehill shop.
Purpose of role:
- Meet income generation targets and KPI’s for Gift Aid, volunteers and stock etc.
- Be responsible for the effective operation of the shop.
- Generate sufficient stock to meet targets from donors and other organisations.
- Provide excellent customer service which will in turn maximise sales and profitability.
- Provide management and leadership of paid staff and volunteers.
- Deliver training to staff and volunteers.
- Always represent St. Raphael’s Hospice in a professional manner.
Person Specification
Essential:
- Ability to communicate with tact and discretion
- Ability to motivate and influence others
- Good organisational skills
- Ability to prioritise workload, balancing competing demands
- Ability to work to deadlines
- Ability to make decisions within agreed parameters; ability to work to targets
- Ability to provide excellent customer service
Desirable:
- Experience of managing a gift aid system for donated goods
- Experience of recruiting and working with groups of volunteers
- Training, coaching and mentoring skills
Shop Manager - Rosehill employer: St Raphael's Hospice
At St. Raphael’s Hospice, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work culture. As the Shop Manager at our Rosehill location, you will benefit from ongoing training and development opportunities, allowing you to grow your skills while making a meaningful impact in the community. Join our dynamic team where your contributions are valued, and enjoy the unique advantage of working in a role that combines leadership with the rewarding experience of supporting a charitable cause.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager - Rosehill
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Shop Manager role. You never know who might have the inside scoop on opportunities at St. Raphael’s Hospice or similar organisations.
✨Tip Number 2
Prepare for the interview by researching the shop's operations and values. Familiarise yourself with their approach to customer service and volunteer management, so you can show how your skills align perfectly with their needs.
✨Tip Number 3
Practice your responses to common interview questions, especially those around leadership and team motivation. We want you to feel confident showcasing your ability to manage staff and volunteers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our dynamic team at Rosehill.
We think you need these skills to ace Shop Manager - Rosehill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Shop Manager role. Highlight your ability to manage teams, provide excellent customer service, and meet targets. We want to see how you can contribute to our dynamic team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you're the perfect fit. Don’t forget to mention any relevant experience with volunteers or gift aid systems – we love that stuff!
Showcase Your Leadership Skills:As a Shop Manager, you'll be leading a team. Make sure to include examples of how you've motivated and influenced others in your previous roles. We’re looking for someone who can inspire both paid staff and volunteers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important details. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at St Raphael's Hospice
✨Know Your Stuff
Before the interview, make sure you understand the role of a Shop Manager and what it entails. Familiarise yourself with St. Raphael’s Hospice, their mission, and how they operate. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Leadership Skills
Since the role involves managing staff and volunteers, be prepared to discuss your leadership style. Think of examples where you've motivated a team or resolved conflicts. Highlight any training or mentoring experiences you've had, as this will demonstrate your capability to lead effectively.
✨Customer Service is Key
Excellent customer service is crucial for maximising sales. Be ready to share specific instances where you've gone above and beyond for customers. Discuss how you would ensure a positive shopping experience at the Rosehill shop, as this aligns with the job's focus on profitability.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the shop's current challenges, the team dynamics, or how success is measured. This shows that you're not only interested in the role but also in contributing positively to the team.
