Are you looking for an exciting new opportunity to grow your skills and be part of a dynamic team?
We’re seeking a motivated and enthusiastic individual to join us as the Shop Manager for our Wimbledon Village shop.
Purpose of role:
- Meet income generation targets and KPI’s for Gift Aid, volunteers and stock etc.
- To be responsible for the effective operation of the shop.
- Generate sufficient stock to meet targets from donors and other organisations.
- Provide excellent customer service which will in turn maximise sales and profitability.
- Provide management and leadership of paid staff and volunteers.
- Deliver training to staff and volunteers.
- To always represent St. Raphael’s Hospice in a professional manner.
Person Specification:
Skills/Abilities:
Essential
- Ability to communicate with tact and discretion
- Ability to motivate and influence others
- Good organisational skills
- Ability to prioritise workload, balancing competing demands
- Ability to work to deadlines
- Ability to make decisions within agreed parameters Ability to work to targets
- Ability to provide excellent customer service
Desirable
- Experience of managing a gift aid system for donated goods
- Experience of recruiting and working with groups of volunteers
- Training, coaching and mentoring skills
Shop Manager - Wimbledon Village in London employer: St. Raphael’s Hospice
St. Raphael’s Hospice is an exceptional employer that offers a unique opportunity to contribute to a meaningful cause while working in a supportive and collaborative environment. Our team culture prioritises volunteer engagement and personal growth, providing ample opportunities for skill development and community impact. Located in London, you will enjoy the vibrant city life while making a significant difference in the lives of those we serve.
