At a Glance
- Tasks: Lead a dynamic team and manage shop operations to meet income targets.
- Company: Join St. Raphael’s Hospice, a community-focused organisation making a difference.
- Benefits: Gain valuable management experience while contributing to a meaningful cause.
- Other info: Opportunity to train and mentor volunteers in a supportive environment.
- Why this job: Be part of a vibrant team and enhance your leadership skills.
- Qualifications: Strong communication, organisational skills, and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Are you looking for an exciting new opportunity to grow your skills and be part of a dynamic team? We’re seeking a motivated and enthusiastic individual to join us as the Shop Manager for our Wimbledon Village shop.
Purpose of role
- Meet income generation targets and KPI’s for Gift Aid, volunteers and stock etc.
- To be responsible for the effective operation of the shop.
- Generate sufficient stock to meet targets from donors and other organisations.
- Provide excellent customer service which will in turn maximise sales and profitability.
- Provide management and leadership of paid staff and volunteers.
- Deliver training to staff and volunteers.
- To always represent St. Raphael’s Hospice in a professional manner.
Person Specification
Skills/Abilities:
- Ability to communicate with tact and discretion
- Ability to motivate and influence others
- Good organisational skills
- Ability to prioritise workload, balancing competing demands
- Ability to work to deadlines
- Ability to make decisions within agreed parameters
- Ability to work to targets
- Ability to provide excellent customer service
Desirable
- Experience of managing a gift aid system for donated goods
- Experience of recruiting and working with groups of volunteers
- Training, coaching and mentoring skills
Shop Manager - Wimbledon Village in London employer: St Raphael's Hospice
St. Raphael’s Hospice is an exceptional employer that fosters a supportive and collaborative work environment in the heart of Wimbledon Village. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities for both paid staff and volunteers, ensuring that everyone can thrive in their roles. Our commitment to excellent customer service and community engagement makes working here not just a job, but a meaningful and rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager - Wimbledon Village in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and charity sectors. Let them know you're on the lookout for a Shop Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching St. Raphael’s Hospice. Understand their mission and values, and think about how your skills can help meet their income generation targets. Show them you’re not just another candidate, but someone who truly cares about their cause.
✨Tip Number 3
Practice your customer service skills! Since providing excellent service is key for this role, consider role-playing scenarios with friends or family. This will help you articulate how you would handle various situations in the shop.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Wimbledon Village. Let’s get you that interview!
We think you need these skills to ace Shop Manager - Wimbledon Village in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about being part of our dynamic team and making a difference at St. Raphael’s Hospice.
Tailor Your CV:Make sure to customise your CV to highlight relevant skills and experiences that match the job description. We’re looking for someone who can meet our income generation targets and provide excellent customer service, so showcase those abilities!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the Shop Manager role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in Wimbledon Village.
How to prepare for a job interview at St Raphael's Hospice
✨Know Your Stuff
Before the interview, make sure you understand the role of a Shop Manager and what it entails. Familiarise yourself with St. Raphael’s Hospice, their mission, and how they operate. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Leadership Skills
Since the role involves managing staff and volunteers, be ready to discuss your previous experiences in leadership. Prepare examples of how you've motivated teams, handled conflicts, or trained new staff. This will demonstrate your ability to lead effectively.
✨Customer Service is Key
Excellent customer service is crucial for this role. Think of specific instances where you've gone above and beyond for customers. Be prepared to share these stories to highlight your commitment to providing top-notch service and how it can drive sales.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the shop's goals, team dynamics, or how success is measured. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
