At a Glance
- Tasks: Lead a dynamic team and manage shop operations to meet income targets.
- Company: Join St. Raphael’s Hospice, a caring and community-focused organisation.
- Benefits: Gain valuable management experience while making a difference in the community.
- Other info: Exciting role with opportunities for personal growth and community impact.
- Why this job: Perfect opportunity to develop leadership skills and enhance customer service expertise.
- Qualifications: Strong communication, organisational skills, and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
Are you looking for an exciting new opportunity to grow your skills and be part of a dynamic team? We’re seeking a motivated and enthusiastic individual to join us as the Shop Manager for our Rosehill shop.
Purpose of role
- Meet income generation targets and KPI’s for Gift Aid, volunteers and stock etc.
- Be responsible for the effective operation of the shop.
- Generate sufficient stock to meet targets from donors and other organisations.
- Provide excellent customer service which will in turn maximise sales and profitability.
- Provide management and leadership of paid staff and volunteers.
- Deliver training to staff and volunteers.
- Always represent St. Raphael’s Hospice in a professional manner.
Person Specification
Essential
- Ability to communicate with tact and discretion
- Ability to motivate and influence others
- Good organisational skills
- Ability to prioritise workload, balancing competing demands
- Ability to work to deadlines
- Ability to make decisions within agreed parameters; ability to work to targets
- Ability to provide excellent customer service
Desirable
- Experience of managing a gift aid system for donated goods
- Experience of recruiting and working with groups of volunteers
- Training, coaching and mentoring skills
Shop Manager - Rosehill in London employer: St Raphael's Hospice
At St. Raphael’s Hospice, we pride ourselves on fostering a supportive and inclusive work environment where our employees can thrive. As the Shop Manager at our Rosehill location, you will benefit from comprehensive training and development opportunities, allowing you to enhance your skills while making a meaningful impact in the community. Join us and be part of a passionate team dedicated to providing excellent customer service and supporting our vital mission.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager - Rosehill in London
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Shop Manager role. You never know who might have the inside scoop on opportunities at St. Raphael’s Hospice or similar organisations.
✨Tip Number 2
Prepare for interviews by practising common questions related to shop management and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! Think of examples where you've motivated teams or trained volunteers. This will help you stand out as a candidate who can effectively manage staff and enhance the shop's performance.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our dynamic team at Rosehill.
We think you need these skills to ace Shop Manager - Rosehill in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Shop Manager role. Highlight your experience in managing teams, customer service, and any relevant skills that match the job description. We want to see how you can bring your unique flair to our Rosehill shop!
Showcase Your Leadership Skills:Since this role involves managing both paid staff and volunteers, it’s crucial to demonstrate your leadership abilities. Share examples of how you've motivated others or led a team in the past. We love seeing candidates who can inspire and influence those around them!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate applications that are easy to read and get straight to the heart of what makes you a great fit for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure we receive all your details correctly. Plus, it shows us you’re keen on joining our dynamic team at St. Raphael’s Hospice!
How to prepare for a job interview at St Raphael's Hospice
✨Know Your Stuff
Before the interview, make sure you understand the role of a Shop Manager and what it entails. Familiarise yourself with St. Raphael’s Hospice, their mission, and how they operate. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Leadership Skills
Since the role involves managing staff and volunteers, be ready to share examples of your leadership experience. Think about times when you've motivated a team or resolved conflicts. Highlighting these skills will demonstrate that you're capable of leading a dynamic team effectively.
✨Customer Service is Key
Prepare to discuss your approach to customer service. Think of specific instances where you provided excellent service or turned a negative situation into a positive one. This will show that you understand the importance of customer satisfaction in driving sales and profitability.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the shop's current challenges, the team dynamics, or how success is measured. This not only shows your enthusiasm for the role but also helps you gauge if it's the right fit for you.
