At a Glance
- Tasks: Lead a dynamic team, manage sales, and train volunteers in our Rosehill shop.
- Company: Join St. Raphael’s Hospice, a caring community-focused organisation.
- Benefits: Gain valuable experience, develop leadership skills, and make a difference.
- Other info: Exciting opportunity for personal growth and community impact.
- Why this job: Be part of a mission-driven team while enhancing your management skills.
- Qualifications: Strong communication, organisational skills, and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Are you looking for an exciting new opportunity to grow your skills and be part of a dynamic team? We’re seeking a motivated and enthusiastic individual to join us as the Shop Manager for our Rosehill shop.
Purpose of role
- Meet income generation targets and KPI’s for Gift Aid, volunteers and stock etc.
- Be responsible for the effective operation of the shop.
- Generate sufficient stock to meet targets from donors and other organisations.
- Provide excellent customer service which will in turn maximise sales and profitability.
- Provide management and leadership of paid staff and volunteers.
- Deliver training to staff and volunteers.
- Always represent St. Raphael’s Hospice in a professional manner.
Person Specification
Essential
- Ability to communicate with tact and discretion
- Ability to motivate and influence others
- Good organisational skills
- Ability to prioritise workload, balancing competing demands
- Ability to work to deadlines
- Ability to make decisions within agreed parameters; ability to work to targets
- Ability to provide excellent customer service
Desirable
- Experience of managing a gift aid system for donated goods
- Experience of recruiting and working with groups of volunteers
- Training, coaching and mentoring skills
Hospice Shop Manager: Lead Sales, Volunteers & Training in London employer: St Raphael's Hospice
St. Raphael’s Hospice offers a rewarding opportunity for the Hospice Shop Manager role, where you can thrive in a supportive and dynamic environment. With a strong focus on employee development, we provide comprehensive training and growth opportunities, fostering a culture of teamwork and community engagement. Located in Rosehill, our shop not only aims to meet income generation targets but also prioritises excellent customer service, making it a fulfilling place to work for those passionate about making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Hospice Shop Manager: Lead Sales, Volunteers & Training in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity sector or local community. Let them know you're on the lookout for a Shop Manager role – you never know who might have the inside scoop on opportunities!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in managing volunteers and training staff. Share specific examples of how you've motivated teams and met targets in the past.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly through us. This shows your enthusiasm and commitment to being part of our dynamic team at St. Raphael’s Hospice.
✨Tip Number 4
Prepare for interviews by practising common questions related to customer service and team management. Think about how you can demonstrate your ability to balance competing demands and make decisions under pressure.
We think you need these skills to ace Hospice Shop Manager: Lead Sales, Volunteers & Training in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and making a difference in the community.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the job description. We’re looking for skills in leadership, customer service, and volunteer management, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills stand out without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at St Raphael's Hospice
✨Know Your Shop Inside Out
Before the interview, make sure you research the Rosehill shop and St. Raphael’s Hospice. Understand their mission, values, and how they operate. This will help you demonstrate your enthusiasm and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams or volunteers in the past. Highlight your ability to motivate others and provide training. This is crucial for the Shop Manager role, so be ready to discuss specific situations where you made a positive impact.
✨Demonstrate Customer Service Excellence
Think of instances where you provided outstanding customer service. Be prepared to share these stories during the interview, as excellent customer service is key to maximising sales and profitability in the shop.
✨Be Ready to Discuss Targets and KPIs
Familiarise yourself with income generation targets and KPIs relevant to the role. Be prepared to discuss how you would approach meeting these targets and any experience you have with managing gift aid systems or stock generation.
