At a Glance
- Tasks: Support the Shop Manager in maximising profits and leading a motivated team.
- Company: Join a vibrant team at St Raphael's Hospice in Wimbledon Village.
- Benefits: Gain valuable experience, develop leadership skills, and make a difference in the community.
- Other info: Opportunity to grow within a supportive and engaging workplace.
- Why this job: Be part of a dynamic environment while helping others and enhancing your career.
- Qualifications: Enthusiasm for retail and teamwork; previous experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Are you looking for an exciting new opportunity to grow your skills and be part of a dynamic team? We’re seeking a motivated and enthusiastic Assistant Manager to join us in our Wimbledon Village Shop.
The role of Assistant Shop Manager is to deputise and support the Shop Manager in maximising shop profit by achieving budgeted income, controlling shop expenditure in line with budget and retaining a motivated team of Retail Assistants and Volunteers.
Purpose of role:- To deputise and be accountable for all management duties as and when required in the absence of the manager – covering periods of absence.
- To assist with maximising shop income and Gift Aid.
- To actively promote the sale of ancillary products relating to the Hospice – lottery/scratch cards etc.
- To assist the manager in ensuring merchandise is displayed in an attractive manner and to sales statistics.
- To help to meet or exceed sales targets.
- To ensure that the premises are welcoming, kept clean and tidy.
- To generate sufficient stock to meet sales requirements.
- To assist with stock rotation on a regular basis and cull unsold donations, including disposal of items to St Raphael's Hospice certified contractors.
- To assist the Manager with the completion of KPIs as required.
- To supervise, train colleagues (where applicable) and maintain adequate staffing/volunteer levels to open the shop as advertised.
- To assist with the recruitment, induction, training, motivation and engagement of volunteers ensuring that the role matches their specific skill set.
- To assist with keeping an up-to-date record of volunteers, contact details and pass forward as required.
- Share shops figures and performance with volunteer team.
- To assist with the administration of the shop and timely return of information – hard copy or online as required.
- Ensure that takings are kept secure and banked as per retail policy.
- Have an awareness of local competitors and share information with shop manager.
- Attend team meetings as required.
- To cover other shops, from time to time, across the St Raphael’s Hospice chain as required.
- To act as the secondary key holder and to respond appropriately to any emergencies or in the absence of the manager.
- Ensure that St Raphael’s Hospice and retail policies are always adhered to.
Assistant Shop Manager - Wimbledon Village in London employer: St Raphael's Hospice
Join St Raphael's Hospice as an Assistant Shop Manager in the vibrant Wimbledon Village, where you will be part of a supportive and passionate team dedicated to making a difference. We offer a collaborative work culture that values employee growth through training and development opportunities, alongside the chance to engage with the local community. Enjoy the unique advantage of working in a welcoming environment that prioritises both personal and professional fulfilment while contributing to a meaningful cause.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager - Wimbledon Village in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like St Raphael's Hospice, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like St Raphael's Hospice!
We think you need these skills to ace Assistant Shop Manager - Wimbledon Village in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at St Raphael's Hospice, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at St Raphael's Hospice and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show St Raphael's Hospice that you’re ready to jump in and contribute right away!
How to prepare for a job interview at St Raphael's Hospice
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
