At a Glance
- Tasks: Lead a dynamic team, manage sales, and train volunteers in our Rosehill shop.
- Company: Join St. Raphael’s Hospice, a caring community-focused organisation.
- Benefits: Gain valuable experience, develop leadership skills, and make a difference.
- Other info: Opportunity to grow in a supportive environment with a focus on teamwork.
- Why this job: Be part of a mission-driven team while enhancing your management skills.
- Qualifications: Strong communication, organisational skills, and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Are you looking for an exciting new opportunity to grow your skills and be part of a dynamic team? We’re seeking a motivated and enthusiastic individual to join us as the Shop Manager for our Rosehill shop.
Purpose of role
- Meet income generation targets and KPI’s for Gift Aid, volunteers and stock etc.
- Be responsible for the effective operation of the shop.
- Generate sufficient stock to meet targets from donors and other organisations.
- Provide excellent customer service which will in turn maximise sales and profitability.
- Provide management and leadership of paid staff and volunteers.
- Deliver training to staff and volunteers.
- Always represent St. Raphael’s Hospice in a professional manner.
Person Specification
- Essential
- Ability to communicate with tact and discretion
- Ability to motivate and influence others
- Good organisational skills
- Ability to prioritise workload, balancing competing demands
- Ability to work to deadlines
- Ability to make decisions within agreed parameters; ability to work to targets
- Ability to provide excellent customer service
- Desirable
- Experience of managing a gift aid system for donated goods
- Experience of recruiting and working with groups of volunteers
- Training, coaching and mentoring skills
Hospice Shop Manager: Lead Sales, Volunteers & Training employer: St Raphael's Hospice
St. Raphael’s Hospice is an exceptional employer that fosters a supportive and inclusive work culture, where your contributions directly impact the community. As the Shop Manager at our Rosehill location, you will benefit from comprehensive training opportunities, a collaborative team environment, and the chance to lead and inspire both staff and volunteers while making a meaningful difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Hospice Shop Manager: Lead Sales, Volunteers & Training
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Shop Manager role. You never know who might have the inside scoop on opportunities at St. Raphael’s Hospice or similar organisations.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Show us that you understand the mission of St. Raphael’s Hospice and how your skills can help meet those income generation targets and support the team.
✨Tip Number 3
Practice your customer service skills! Think of examples where you've provided excellent service or led a team. We want to hear about how you’ve motivated others and made decisions that positively impacted sales and volunteer engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our dynamic team at the Rosehill shop.
We think you need these skills to ace Hospice Shop Manager: Lead Sales, Volunteers & Training
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about managing our shop and working with volunteers. Share why this opportunity is important to you and how it aligns with your skills.
Tailor Your CV:Make sure your CV highlights relevant experience that matches the job description. We’re looking for skills in customer service, leadership, and volunteer management, so don’t be shy about showcasing those! Customising your CV can really make you stand out.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points where possible to make it easy for us to see your key achievements and skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at St. Raphael’s Hospice!
How to prepare for a job interview at St Raphael's Hospice
✨Know Your Shop Inside Out
Before the interview, make sure you’re familiar with the Rosehill shop and its operations. Research St. Raphael’s Hospice, their mission, and how the shop contributes to it. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams or volunteers in the past. Highlight your ability to motivate others and provide training. Think of specific situations where you’ve influenced positive outcomes – this will demonstrate your fit for the role.
✨Customer Service is Key
Be ready to discuss your approach to providing excellent customer service. Share anecdotes that illustrate your ability to handle difficult situations or exceed customer expectations. This will align perfectly with the shop's goal of maximising sales and profitability.
✨Demonstrate Organisational Skills
Think about how you prioritise tasks and manage competing demands. Prepare to discuss your strategies for meeting targets and deadlines. Showing that you can balance various responsibilities will reassure them that you can effectively operate the shop.
