Our team is looking for an IT Support Technician to provide an excellent level of customer service to staff and students across our cluster of schools. The role involves IT systems support, an ITIL based helpdesk, hardware and software support, and participation in large IT projects across the Trust and cluster schools.
Responsibilities
- Provide excellent customer service to staff and students.
- Support IT systems across a cluster of schools.
- Provide helpdesk support on an ITIL based platform.
- Support a wide range of hardware and software solutions in teaching and learning environments.
- Participate in large and exciting new IT projects across the Trust and cluster schools.
Candidate Requirements
- Strong customer service orientation – warm and friendly service to staff and students.
- Fast learner – able to keep up with the rapid pace of ICT and education.
- Enthusiastic – ready to excel and push themselves as part of the team.
- Willingness to work out of hours and on weekends with a certain level of flexibility.
- Ability to travel across Trust academies to provide advice and technical support.
About the Trust
The St Ralph Sherwin Catholic Multi Academy Trust, part of the Diocese of Nottingham, brings together 25 Catholic schools located in Derby City, Derbyshire, Staffordshire, Nottinghamshire and Stockport. It focuses on providing the best educational, spiritual and social experiences for young people.
Benefits
- Access to first-class CPD opportunities in partnership with the Nottingham Teaching School Alliance.
- Career progression opportunities across 25 academies in the Trust and 84 academies across the Diocese.
- Employee Assistance Programme offering confidential, independent guidance and 24/7 support.
- Automatic enrolment into the Teachers’ Pension Scheme with 23.68% employer contributions or the Local Government Pension Scheme for support staff, over 20% employer contributions.
- Application of nationally agreed terms and conditions for pay for both teachers and support staff.
ICT Field Technician employer: St Ralph Sherwin Catholic Multi Academy Trust
St Benedict Catholic Voluntary Academy is an exceptional employer that prioritises the welfare and development of its staff and students. With a strong commitment to professional growth through first-class CPD opportunities and a clear pathway for career progression within a large multi-academy trust, employees can thrive in a supportive and collaborative environment. The academy also offers competitive benefits, including a robust pension scheme and access to professional assistance, ensuring a fulfilling and rewarding workplace experience.
Contact Details:
St Ralph Sherwin Catholic Multi Academy Trust Recruitment Team
