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- Tasks: Support users with IT systems, ensuring smooth connectivity and device performance.
- Company: Join St Pierre Groupe, a dynamic company prioritising employee well-being and development.
- Benefits: Enjoy flexible working, private health insurance, and 27 days annual leave plus your birthday off!
- Why this job: Be part of a supportive team, enhancing your skills while making a real impact on the business.
- Qualifications: IT qualification or hands-on experience required; strong communication and problem-solving skills essential.
- Other info: Work remotely with a mix of onsite days, plus enjoy a vibrant workplace culture.
The predicted salary is between 28800 - 43200 £ per year.
The IT Support plays a vital role in ensuring all users across the business have reliable access to IT systems and devices. This role is responsible for maintaining day-to-day operational performance of end-user devices, supporting connectivity, and monitoring cyber security alerts. The successful candidate will work closely with internal teams and external support partners to ensure systems are secure, available, and operating effectively.
Responsibilities:
- Ensure business users can connect to the network and access their applications with minimal disruption.
- Configure laptops and ensure all updates and installations are completed efficiently.
- Support mobile device configuration including authenticators and business-critical apps.
- Provide end-user support for Windows-based applications, especially Office 365.
- Collaborate with external IT partners to diagnose and resolve network and Azure issues.
- Monitor cyber security alerts and ensure controls are in place and communicated promptly.
- Maintain and manage IT support requests using a ticketing system (e.g., ServiceNow).
Person Specification:
- Formal IT qualification or equivalent hands-on experience.
- Proven experience in a similar IT support role within a mid-sized organization.
- Confident with IT systems and user support; effective communicator with a problem-solving mindset.
- Aware of the importance of cyber security and able to follow procedures to reduce business risk.
- Self-motivated, professional, and empathetic—able to support colleagues across departments effectively.
- Positive attitude and a proactive approach to career development; understands the value and impact of the IT Support role within the wider business.
About the package:
- Annual bonus (details to be provided)
- Defined contribution pension scheme (8% employer, minimum 1% employee contribution)
- Private Health Insurance and Medicash (after 3 months service)
- International Travel Insurance
- Employee Assistance Programme
- Annual Leave of 27 days + 1 day for your Birthday + statutory days
- Flexible working (start time between 8am-10am) + early Friday finish.
- Hybrid working with a mix of 3x onsite and 2x remote days.
- Excellent work location at Didsbury Towers with onsite café, parking, and events.
Technical Support- Fully Remote employer: St Pierre Groupe
Contact Detail:
St Pierre Groupe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support- Fully Remote
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems like ServiceNow. Being able to demonstrate your experience with these platforms during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your knowledge of Windows-based applications, especially Office 365. Be prepared to discuss how you've supported users in the past and any specific challenges you've overcome.
✨Tip Number 3
Showcase your understanding of cyber security best practices. You might want to prepare examples of how you've monitored alerts or implemented security measures in previous roles.
✨Tip Number 4
Highlight your communication skills and problem-solving mindset. Think of scenarios where you've effectively collaborated with teams or resolved user issues, as this will demonstrate your fit for the role.
We think you need these skills to ace Technical Support- Fully Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially with Windows-based applications and Office 365. Use specific examples to demonstrate your problem-solving skills and ability to manage IT support requests.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the importance of cyber security and how your proactive approach aligns with their needs. Be sure to include any formal IT qualifications or hands-on experience.
Showcase Communication Skills: Since effective communication is key in this role, provide examples in your application that demonstrate your ability to collaborate with internal teams and external partners. Highlight any experiences where you successfully resolved issues through clear communication.
Highlight Continuous Learning: Mention any ongoing professional development or training related to IT support. This shows your commitment to career growth and understanding of the evolving IT landscape, which is crucial for the role.
How to prepare for a job interview at St Pierre Groupe
✨Show Your Technical Skills
Be prepared to discuss your technical expertise, especially in areas like Windows-based applications and Office 365. You might be asked to troubleshoot a common issue, so brush up on your problem-solving skills and be ready to demonstrate your knowledge.
✨Understand Cyber Security
Since the role involves monitoring cyber security alerts, make sure you can articulate the importance of cyber security in IT support. Familiarise yourself with common threats and how to mitigate them, as this will show your awareness and proactive approach.
✨Familiarise Yourself with Ticketing Systems
The job requires managing IT support requests using a ticketing system like ServiceNow. If you have experience with such systems, mention it. If not, do some research on how they work and be ready to discuss how you would handle support requests efficiently.
✨Demonstrate Effective Communication
As you'll be collaborating with internal teams and external partners, effective communication is key. Prepare examples of how you've successfully communicated technical information to non-technical users in the past, showcasing your ability to bridge the gap between tech and user needs.
