Remote IT Technical Support

Role Overview The IT Support plays a vital role in ensuring all users across the business have reliable access to IT systems and devices. This role is responsible for maintaining day-to-day operational performance of end-user devices, supporting connectivity, and monitoring cyber security alerts. The successful candidate will work closely with internal teams and external support partners to ensure systems are secure, available, and operating effectively.

Responsibilities
Ensure business users can connect to the network and access their applications with minimal disruption.
Configure laptops and ensure all updates and installations are completed efficiently.
Support mobile device configuration including authenticators and business-critical apps.
Provide end-user support for Windows-based applications, especially Office 365.
Collaborate with external IT partners to diagnose and resolve network and Azure issues.
Monitor cyber security alerts and ensure controls are in place and communicated promptly.
Maintain and manage IT support requests using a ticketing system (e.g., ServiceNow).

Person Specification
Formal IT qualification or equivalent hands-on experience.
Proven experience in a similar IT support role within a mid-sized organization.
Confident with IT systems and user support; effective communicator with a problem-solving mindset.
Aware of the importance of cyber security and able to follow procedures to reduce business risk.
Self-motivated, professional, and empathetic—able to support colleagues across departments effectively.
Positive attitude and a proactive approach to career development; understands the value and impact of the IT Support role within the wider business.

About the package: At St Pierre Groupe our employer brand is important. In addition to salary, we offer an extremely attractive benefits package consisting of:
Annual bonus (details to be provided)
Defined contribution pension scheme (8% employer, minimum 1% employee contribution)
Private Health Insurance and Medicash (after 3 months service)
International Travel Insurance
Employee Assistance Programme
Annual Leave of 27 days + 1 day for your Birthday + statutory days
Flexible working (start time between 8am-10am) + early Friday finish.
Hybrid working with a mix of 3x onsite and 2x remote days.
Excellent work location at Didsbury Towers with onsite café, parking, and events.