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- Tasks: Support users with IT systems, maintain devices, and monitor cyber security.
- Company: Join St Pierre Groupe, a dynamic company prioritising employee well-being and development.
- Benefits: Enjoy flexible working, private health insurance, and 27 days annual leave plus your birthday off.
- Why this job: Be part of a supportive team, enhance your IT skills, and make a real impact.
- Qualifications: IT qualification or hands-on experience; strong communication and problem-solving skills required.
- Other info: Work in a vibrant location with an onsite café and exciting events.
The predicted salary is between 30000 - 42000 £ per year.
The IT Support plays a vital role in ensuring all users across the business have reliable access to IT systems and devices. This role is responsible for maintaining day-to-day operational performance of end-user devices, supporting connectivity, and monitoring cyber security alerts. The successful candidate will work closely with internal teams and external support partners to ensure systems are secure, available, and operating effectively.
Responsibilities
- Ensure business users can connect to the network and access their applications with minimal disruption.
- Configure laptops and ensure all updates and installations are completed efficiently.
- Support mobile device configuration including authenticators and business-critical apps.
- Provide end-user support for Windows-based applications, especially Office 365.
- Collaborate with external IT partners to diagnose and resolve network and Azure issues.
- Monitor cyber security alerts and ensure controls are in place and communicated promptly.
- Maintain and manage IT support requests using a ticketing system (e.g., ServiceNow).
Person Specification
- Formal IT qualification or equivalent hands-on experience.
- Proven experience in a similar IT support role within a mid-sized organization.
- Confident with IT systems and user support; effective communicator with a problem-solving mindset.
- Aware of the importance of cyber security and able to follow procedures to reduce business risk.
- Self-motivated, professional, and empathetic—able to support colleagues across departments effectively.
- Positive attitude and a proactive approach to career development; understands the value and impact of the IT Support role within the wider business.
About the package:
- Annual bonus (details to be provided)
- Defined contribution pension scheme (8% employer, minimum 1% employee contribution)
- Private Health Insurance and Medicash (after 3 months service)
- International Travel Insurance
- Employee Assistance Programme
- Annual Leave of 27 days + 1 day for your Birthday + statutory days
- Flexible working (start time between 8am-10am) + early Friday finish.
- Hybrid working with a mix of 3x onsite and 2x remote days.
- Excellent work location at Didsbury Towers with onsite café, parking, and events.
IT Support (Manchester Area) employer: St Pierre Groupe
Contact Detail:
St Pierre Groupe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support (Manchester Area)
✨Tip Number 1
Familiarise yourself with the specific IT systems and tools mentioned in the job description, such as Office 365 and Azure. Having hands-on experience or knowledge about these platforms will give you an edge during interviews.
✨Tip Number 2
Network with current or former employees of St Pierre Groupe on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the IT Support role, which can help you tailor your approach.
✨Tip Number 3
Stay updated on the latest trends in cyber security, as this is a key aspect of the role. Being able to discuss recent developments or best practices in cyber security during your interview will demonstrate your commitment to the field.
✨Tip Number 4
Prepare to showcase your problem-solving skills through real-life examples. Think of scenarios where you've successfully resolved IT issues, as this will highlight your capability to handle the responsibilities outlined in the job description.
We think you need these skills to ace IT Support (Manchester Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, especially with Windows-based applications and Office 365. Include any formal IT qualifications or hands-on experience that aligns with the job description.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences where you've successfully supported users or resolved IT issues, demonstrating your problem-solving mindset and communication skills.
Showcase Cyber Security Awareness: Since the role involves monitoring cyber security alerts, include examples of how you've previously followed procedures to enhance security and reduce risks in your past roles. This will show your understanding of the importance of cyber security.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial in an IT support role.
How to prepare for a job interview at St Pierre Groupe
✨Show Your Technical Skills
Be prepared to discuss your technical knowledge, especially regarding Windows-based applications and Office 365. You might be asked to troubleshoot a common issue on the spot, so brush up on your problem-solving skills.
✨Understand Cyber Security
Since the role involves monitoring cyber security alerts, demonstrate your awareness of cyber security best practices. Be ready to discuss how you would handle potential threats and ensure systems remain secure.
✨Familiarise Yourself with Ticketing Systems
The job requires managing IT support requests using a ticketing system like ServiceNow. If you have experience with similar systems, mention it. If not, show your willingness to learn and adapt quickly.
✨Emphasise Communication Skills
As you'll be collaborating with internal teams and external partners, highlight your communication skills. Share examples of how you've effectively supported colleagues in the past, showcasing your empathetic approach.
