Job summary
We are looking for two receptionists to join our team.
- Full Time (Monday-Friday) 37.5 Hours per week
- Part Time (Monday-Friday) 25 Hours per week
We are offering a competitive salary of £14.80 per hour.
We aim to deliver high-quality care to our patients, and you will be central to this as the front of house staff, often being the first point of contact.
Main duties of the job
You will be the first point of contact for patients, providing professional and efficient front-of-house support.
Key Responsibilities
- Manage patient enquiries in person and by phone.
- Book and update appointments accurately.
- Register new patients and maintain records.
- Support clinicians and admin staff with daily tasks.
- Keep reception areas clean, safe and welcoming.
About us
St Philips Medical Practice & Holborn Medical Practice
Our practices are forward thinking GP practices serving a diverse, vibrant population in the heart of London.
We believe that exceptional patient care begins with an organized, empowered team.
- Our combined list size is approximately 22,000 patients
- High QOF scores
- CQC ratings for both sites are (GOOD)
- Modern premises
- Good transport links
Job description
Job responsibilities
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Duties and responsibilities
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
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