Engagement Coordinator (Communications) in Truro

We are looking for a creative, confident and well-organised communicator to help people understand homelessness in Cornwall, share how St Petrocs supports people, and encourage more people to get involved in ending homelessness. You will lead St Petrocs’ content, helping shape what we say, how we say it and who we reach. You will plan and create clear, engaging communications that reflect our values and help build awareness and support for our work.

Working across the organisation, you will build strong relationships with colleagues to identify content opportunities and support fundraising, volunteering, campaigns and events. You will have plenty of variety, with the opportunity to bring your own ideas and creativity to how St Petrocs communicates. No two weeks are likely to look the same - you might be creating a Reel, visiting a service to capture content, supporting a campaign, working with colleagues on an event or developing communications for supporters. You will see your work helping people understand homelessness, connect with St Petrocs and get involved.

The role will give you the opportunity to develop your skills across social media, content creation, digital communications, photography, video and press. You will also be part of a supportive team who care about the work we do and the way we share it.

What you'll be doing:

• Create engaging content – write, edit and publish content across social media, the website, email and other channels, using video, Reels, Stories, photography and graphics where appropriate.
• Sharing our work and impact – work with colleagues across St Petrocs to identify experiences, achievements, activities and moments worth sharing. Develop these into communications for different audiences and channels, using ethical storytelling principles and ensuring appropriate consent and safeguarding when sharing the voices and experiences of people with lived experience.
• Manage and develop our social media - plan and schedule content, monitor performance and engagement and use audience insight, feedback and emerging trends to understand what is working and strengthen our reach and content.
• Keep our digital channels up to date - maintain the St Petrocs website and other digital channels, ensuring content is accurate, clear, accessible and engaging.
• Support campaigns, fundraising and volunteering - work with colleagues to plan and create communications for campaigns, appeals, events, volunteering and other opportunities, helping people understand what is happening, why it matters and how they can get involved.
• Communicate with supporters - produce emails, newsletters and impact communications that keep supporters informed, recognise their involvement and show the difference their support makes.
• Build media relationships - identify opportunities to raise the profile of St Petrocs, develop content for the media, write press releases and build positive relationships with journalists.
• Create printed materials - produce or coordinate posters, flyers and other promotional materials where needed.
• Support internal communications - help colleagues stay informed by sharing key news, updates, achievements and opportunities across St Petrocs through appropriate internal channels.
• Maintain a consistent approach - ensure communications reflect the St Petrocs brand, values and the way we want to talk about homelessness.
• Work collaboratively - build strong working relationships across St Petrocs and within the Engagement team, making communications easy to plan, coordinate and deliver.
• Carry out any other duties as reasonably requested.

Who we're looking for:

You’ll share our core values: Person Centred, Passionate, Empowering, Honest & Courageous. You will be curious, approachable and keen to explore ideas, with the confidence to work with different people and willingness to get involved in what is happening across St Petrocs. You will be comfortable working independently, managing your own workload and turning opportunities into engaging communications.

You won’t need to be an expert in every area of communications. We are looking for someone with a good understanding who can bring their existing skills to the role and develop their expertise across different areas of communications as needed. Most importantly, you will be someone who notices things, asks questions, spots opportunities and thinks about how a good idea could become something people want to see, read or engage with.

Your experience might come from communications, marketing, social media, content creation, journalism, events or another role where you have developed strong communication skills and created content for different audiences. Importantly, we’re looking for someone who passionately believes in our mission of ending homelessness. Homelessness is not an inevitability. It can be solved, and it can be prevented.

In addition to the criteria outlined below, this post is subject to successful completion of a Basic disclosure from the Disclosure and Barring Service.

We are looking for someone with:

• Strong writing and communication skills, with the ability to adapt your style for different audiences and channels.
• Creativity and initiative, with the confidence to bring ideas and try new approaches.
• Confidence creating digital content, including social media, video, Reels, photography and graphics, or a willingness to develop these skills.
• An understanding of what makes content engaging and an interest in how different audiences respond.
• Good organisational skills, with the ability to manage different projects, deadlines and priorities.
• Strong relationship-building skills and the confidence to work with supporters and colleagues across St Petrocs.
• Good judgement and sensitivity when sharing the experiences and voices of people with lived experience of homelessness.
• A willingness to get involved, attend events and activities and look for opportunities to share what is happening across St Petrocs.
• A genuine commitment to St Petrocs and our work to end homelessness in Cornwall.

What it's like working with us:

We know that our staff are at their best when they feel supported, happy, and healthy – at work and at home. To that end, we’re pleased to offer the following employee benefits:

• 33 days annual leave a year, including bank holidays
• Enhanced maternity, partner, shared parental, and adoption pay
• Paid time off for neonatal care
• Paid time off for IVF treatment
• Competitive pension scheme
• Long-service awards
• Non-contributory life insurance (up to 3 x basic salary)
• Paid professional subscriptions (where relevant to role)
• Enhanced sick pay scheme
• Employee assistance programme (EAP) including access to counselling services
• Free eye tests and free vaccinations