Patient Care Advisor - Receptionist in Brighton

Are you a friendly, organised, and compassionate individual looking to be the welcoming face of a busy and supportive healthcare team? We are seeking a Receptionist / Patient Care Advisor to join our practice and play a vital role in ensuring that every patient receives the highest standard of care and service.

Job Summary

Key responsibilities include greeting patients and visitors, handling appointments and prescription requests, managing the front desk, providing administrative support, and contributing to communication and operational duties.

Responsibilities

• Greet, assist, and direct patients courteously and efficiently, whether in person or over the phone.
• Help patients access the right healthcare professionals and services promptly.
• Provide general administrative support to the practice team to ensure smooth day‑to‑day operations.
• Participate in a rota covering the switchboard, front desk, scanning, and filing duties.
• Occasionally cover shifts during staff holidays or sickness, including evenings and weekend sessions.
• Welcome patients and visitors in a professional, approachable manner.
• Handle appointment bookings, repeat prescriptions, and home visit requests.
• Manage incoming and outgoing communications, scanning, filing, and data entry.
• Process online requests through SystmConnect and clinical tasks using SystmOne.
• Provide clear, effective communication with patients, carers, and clinical staff.
• Maintain confidentiality and sensitivity at all times.
• Assist with opening/closing the premises and ensure adherence to security protocols.
• Keep clinical rooms tidy.

Qualifications

• Excellent communication and interpersonal skills.
• Strong IT skills and comfort with using a computerized clinical system.
• Ability to remain calm, organised, and proactive in a fast‑paced environment.
• Flexibility to adapt to changing needs and cover shifts when required.
• Respect for confidentiality, equality, diversity, and professional conduct.

Person Specification – Essential

• IT literacy: Proficient with Microsoft Office (Word, Outlook, Excel).
• Verbal communication: Clear, polite, and effective communicator with a friendly and professional telephone manner.
• Written communication: Able to take messages accurately, write concise notes, and handle correspondence.
• Interpersonal skills: Ability to communicate sensitively and respectfully with patients, staff, and external contacts.

Person Specification – Desirable

• NVQ Level 2/3 in Customer Service or Business Administration.
• First Aid or Basic Life Support certification.
• Experience working in an NHS/primary care setting.
• Familiarity with NHS appointment protocols and medical terminology.

Benefits

Be part of a supportive and friendly team that values each member’s contribution, make a meaningful impact on the lives of our patients every day, and gain experience in a dynamic healthcare environment with potential for growth.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.

Employer Details

Employer name

St Peter’s Medical Centre

Address

Oxford Street
Brighton
BN1 4LA

Employer\’s website

https://stpetersmedicalcentre.co.uk/