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- Tasks: Deliver outstanding supporter care and nurture relationships with donors.
- Company: Join St Peter's Hospice, a beloved charity making a real difference in the community.
- Benefits: Competitive salary, flexible hours, and a supportive work environment.
- Why this job: Make a meaningful impact while building connections and inspiring others.
- Qualifications: Strong communication skills and a passion for customer care.
- Other info: Hybrid working options available with opportunities for personal growth.
The predicted salary is between 24969 - 24969 £ per year.
The Supporter Care team is responsible for providing the highest level of customer care to all those who support St Peter's Hospice. As Supporter Care Coordinator, you'll hold excellent supporter experience at the core of everything you do. You'll work with fundraisers across the team as well as key internal and external stakeholders to deliver a high-quality experience for St Peter's Hospice supporters.
Are you someone who genuinely wants to make a difference? Are you passionate about inspiring people and building relationships, always offering the highest level of supporter care? If so, we would love to hear from you. We are recruiting for a Supporter Care Coordinator who understands the importance of nurturing supporter relationships by providing exceptional stewardship. This is a vital role that supports colleagues across the organisation and requires someone with a great can-do attitude, who is organised and has excellent prioritisation skills. This is a fantastic opportunity to be part of a team established to provide excellent supporter care and stewardship for our supporters.
Responsibilities
- Be the first point of contact for existing and new supporters who respond to our fundraising activities, delivering outstanding supporter care.
- Donor communication and stewardship - send regular, planned cultivation and stewardship communications to supporters as part of the donor journey process.
- Donor acknowledgement and appreciation - to administer and distribute thank you letters, ensuring they are tailored, relevant and timely. As well as making appreciation phone calls to select supporters.
- Be a proficient user of our fundraising database, accurately recording donor communication.
- Assist in coordinating donor recognition activities and events and supporting on event logistics.
- Manage collection tins across local businesses by coordinating deliveries and collections with a team of volunteers.
- Provide administrative support to Fundraising senior management team and take on ad-hoc projects as and when required.
About St Peter’s Hospice: St Peter's Hospice is a well-loved hospice that provides extensive inpatient and community services, in Bristol and the surrounding areas. Every year St Peter's Hospice makes a difference in the lives of thousands of patients and their families when it matters most. Many of our staff work directly with patients and their families in nursing, health care and medical jobs. Others raise money to support patient care through our chain of over 40 charity shops and our fundraising activities. We also have a significant number of staff working in varied office-based roles. Our aim is to provide an inclusive, safe and healthy workplace that boosts creativity and motivation. Our Inpatient Unit is a state-of-the-art centre of clinical excellence, that was built with the generous support of the people of Bristol. Beyond our Inpatient Unit, you'll find our team in homes and on the phone 24/7. More recently in response to the pandemic we have moved some services online to continue support for our patients. The Hospice is also a centre of educational excellence and we teach other healthcare professionals about how to care for people at the end of their lives, supporting the NHS and care homes provide end of life care.
Salary and Benefits
- Salary: £24,969 per annum (FTE), dependent on experience
- Working hours: 37.5 hours per week, Monday - Friday (or 30 hours for the right candidate)
- Office location: Long Ashton, Bristol - Hybrid
Supporter Care Coordinator employer: St Peter’s Hospice
Contact Detail:
St Peter’s Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Care Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to St Peter's Hospice. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching the organisation and its values. Show us how your passion for supporter care aligns with what we do at St Peter's Hospice. We love seeing candidates who genuinely care!
✨Tip Number 3
Practice your communication skills! As a Supporter Care Coordinator, you'll need to connect with supporters effectively. Role-play common scenarios with a friend to boost your confidence before the big day.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our team and making a difference.
We think you need these skills to ace Supporter Care Coordinator
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporter care shine through! We want to see how much you genuinely care about making a difference and inspiring others. Share personal experiences that highlight your commitment to excellent customer service.
Tailor Your Application: Make sure to customise your application to fit the Supporter Care Coordinator role. Use keywords from the job description and demonstrate how your skills align with what we’re looking for. This shows us you’ve done your homework and are serious about joining our team!
Be Organised and Clear: We love a well-structured application! Keep your writing clear and organised, making it easy for us to see your qualifications and experiences. Use bullet points where appropriate and ensure your contact details are up-to-date so we can reach you easily.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about St Peter’s Hospice and what we stand for.
How to prepare for a job interview at St Peter’s Hospice
✨Know Your Supporter Care
Make sure you understand the core values of supporter care. Research St Peter's Hospice and be ready to discuss how you can contribute to their mission of providing exceptional stewardship and building relationships with supporters.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational abilities and prioritisation skills. Think of situations where you successfully managed multiple tasks or projects, especially in a customer care context, as this will resonate well with the role.
✨Demonstrate Your Communication Skills
Since you'll be the first point of contact for supporters, practice articulating your thoughts clearly and confidently. Be ready to discuss how you would handle donor communications and appreciation, showcasing your ability to connect with people.
✨Be Ready for Scenario Questions
Anticipate questions that may involve real-life scenarios related to supporter care. Prepare to explain how you would handle specific situations, such as dealing with a dissatisfied supporter or coordinating an event, to demonstrate your problem-solving skills.