At St Peter's Hospice, we believe everyone deserves the very best care and support at the end of life. Behind our clinical services sits a wide range of operational functions that make exceptional care possible.
We're looking for an experienced and inspiring Head of Operations to join our senior leadership team and lead the strategic and operational delivery of our non-clinical services. This is an exciting opportunity to shape the future of operational excellence within a values-driven organisation that makes a real difference every day.
About the role
Reporting to the Director of Finance & Resources, you'll provide leadership across a broad portfolio of operational services, ensuring our infrastructure, systems and support functions are safe, effective, compliant and fit for the future. You'll play a key role in delivering our organisational strategy, driving continuous improvement and supporting sustainable growth.
Key areas of responsibility include:
- Leading and developing high-performing operational teams.
- Providing strategic oversight of Estates & Facilities services, including catering.
- Driving operational efficiency, service improvement and organisational effectiveness.
- Leading health & safety and supporting the delivery of corporate governance objectives.
- Managing budgets, contracts, procurement and resources effectively.
- Developing operational plans, performance measures and reporting frameworks.
- Building strong relationships with internal and external stakeholders.
- Leading operational responses to major incidents, business continuity events and crisis situations.
About you
You will be a proven operational leader with experience of managing complex services and multidisciplinary teams. You'll be equally comfortable contributing at a strategic level while ensuring operational excellence through strong leadership, governance and performance management.
We're looking for someone who can demonstrate:
- Significant senior operational leadership experience within a complex organisation.
- Experience managing Estates & Facilities or similar operational services.
- A strong track record of delivering service improvements and operational efficiency.
- Experience of budget management, resource planning and commercial decision-making.
- Strong knowledge of health & safety, governance, compliance and risk management.
- Excellent stakeholder management and communication skills.
- The ability to lead change and inspire teams through periods of development and growth.
- A collaborative, compassionate and values-led leadership style.
Interviews are scheduled to take place Thursday 17th September 2026. Please ensure this date is available in your diary when making your application.
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Head Of Operations employer: St Peter's Hospice
St Peter's Hospice is an exceptional employer, offering a rewarding opportunity to lead a dedicated team in a vibrant charity retail environment in Portishead. With a strong focus on employee development and a supportive work culture, we provide our staff with the tools and training needed for personal and professional growth, all while making a meaningful impact in the community. Join us to be part of a passionate team that values collaboration, customer service, and the drive for success.
