IT Support Engineer in Bristol

St Peter’s Hospice is seeking a motivated and reliable IT Support Engineer to join our in-house IT support desk. This is an exciting opportunity to be part of helping to deliver exceptional IT support to a varied group across the organisation, whilst also developing your own technical skills and gaining knowledge of IT infrastructure and project implementation within a small, but friendly team.

About the role: This role will be responsible for providing day-to-day IT support to staff and volunteers primarily at our main office in Brentry, but also at other locations across the Hospice. The Support Engineer will work alongside other members of the IT team to resolve technology issues efficiently and in a sensitive manner. The role combines hands-on IT Support provision with the necessity to be customer-focused and offers the unique opportunity to learn, whilst making a lasting impact on the Hospice, its patients and staff.

About the person: Have an aptitude for technology and willing to develop their skills and further their experience of IT infrastructure. As the initial point of contact for the IT Team we are seeking someone who is approachable and able to address support queries in a way which is sensitive to the needs of varying environments. Be able to drive and demonstrate flexibility as this role will require travel to other hospice locations, although it will be predominantly based at our head office in Brentry, Bristol, BS10. An excellent communicator with a desire to help others, able to engage and support a wide variety of staff whilst demonstrating patience and empathy and who can work effectively with external suppliers. Is passionate about helping all staff, whatever their confidence or level of ability to get the most from technology and takes pride in delivering a high standard of IT support.

Key responsibilities:

• Provide support to staff and volunteers based at Brently and Long Ashton offices, Shops, and other locations across the Hospice either face-to-face or remotely as needed.
• Manage day-to-day workload and self-prioritise assessing, categorising and prioritising tickets.
• Ensure effective onboarding, device deployment, asset management, and consistent support processes.
• Work closely with suppliers to resolve escalated issues.
• Use service data to monitor performance, drive improvements, and maintain clear documentation and knowledge resources.
• Support IT projects and provide hands-on support where needed across clinical, retail, and corporate environments.

What we can offer you:

• Salary up to £35,000 per annum (FTE), dependant on experience
• Working hours are 37.5 hours per week, Monday – Friday
• Office location: Brentry, Bristol, BS10

For more information, please view the job description located at the end of this page or contact Jamie Hines – IT Services Manager (Jamie.Hines@StPetersHospice.org) 0117 4543319. We will review applications as they come in and therefore, we may close the vacancy before the closing date, so candidates are advised to apply early.

We know sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for jobs if they don't tick every box. If you are excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could just be what we are looking for!

All applicants must be eligible to work in the UK before they apply for a vacancy and be able to provide evidence of this. Strictly no agencies.