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- Tasks: Deliver outstanding supporter care and nurture relationships with donors.
- Company: Join St Peter’s Hospice, a compassionate organisation making a real difference.
- Benefits: Competitive salary, hybrid working, and opportunities for personal growth.
- Why this job: Make a meaningful impact while building connections with supporters.
- Qualifications: Strong communication skills and a passion for customer care.
- Other info: Be part of a supportive team dedicated to excellent stewardship.
The predicted salary is between 24969 - 24969 £ per year.
The Supporter Care team is responsible for providing the highest level of customer care to all those who support St Peter’s Hospice. As Supporter Care Coordinator, you’ll hold excellent supporter experience at the core of everything you do. You’ll work with fundraisers across the team as well as key internal and external stakeholders to deliver a high-quality experience for St Peter’s Hospice supporters.
Are you someone who genuinely wants to make a difference? Are you passionate about inspiring people and building relationships, always offering the highest level of supporter care? If so, we would love to hear from you.
We are recruiting for a Supporter Care Coordinator who understands the importance of nurturing supporter relationships by providing exceptional stewardship. This is a vital role that supports colleagues across the organisation and requires someone with a great can-do attitude, who is organised and has excellent prioritisation skills. This is a fantastic opportunity to be part of a team established to provide excellent supporter care and stewardship for our supporters.
Key responsibilities:- Be the first point of contact for existing and new supporters who respond to our fundraising activities, delivering outstanding supporter care.
- Donor communication and stewardship – send regular, planned cultivation and stewardship communications to supporters as part of the donor journey process.
- Donor acknowledgement and appreciation - to administer and distribute thank you letters, ensuring they are tailored, relevant and timely. As well as making appreciation phone calls to select supporters.
- Be a proficient user of our fundraising database, accurately recording donor communication.
- Assist in coordinating donor recognition activities and events and supporting on event logistics.
- Manage collection tins across local businesses by coordinating deliveries and collections with a team of volunteers.
- Provide administrative support to Fundraising senior management team and take on ad-hoc projects as and when required.
What we can offer you:
- Salary: £24,969 per annum (FTE), dependent on experience
- Working hours: 37.5 hours per week, Monday – Friday (or 30 hours for the right candidate)
- Office location: Long Ashton, Bristol – Hybrid
For more information, please view the job description located at the end of this page or contact Jess McCarthy, Supporter Care Team Lead at jessica.mccarthy@stpetershospice.org.
We know sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't tick every box. If you are excited about working for us and have most of the skills or experience, we're looking for, please go ahead and apply. You could be just what we are looking for!
Supporter Care Coordinator employer: St Peter's Hospice, Bristol
Contact Detail:
St Peter's Hospice, Bristol Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Care Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in your circle or on LinkedIn who work in similar roles or at St Peter’s Hospice. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the organisation and its values. Show us that you’re not just passionate about supporter care, but that you genuinely understand what makes St Peter’s Hospice special.
✨Tip Number 3
Practice your communication skills! As a Supporter Care Coordinator, you’ll need to connect with supporters effectively. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team!
We think you need these skills to ace Supporter Care Coordinator
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporter care shine through! We want to see how much you genuinely care about making a difference and inspiring others. Share any relevant experiences that highlight your commitment to excellent customer service.
Tailor Your Application: Make sure to tailor your application specifically for the Supporter Care Coordinator role. Use keywords from the job description and relate your skills and experiences directly to the responsibilities listed. This shows us that you’ve done your homework and are serious about joining our team.
Be Organised and Clear: We love a well-structured application! Keep your writing clear and organised, making it easy for us to see your qualifications and experiences. Use bullet points where necessary and ensure your contact details are easy to find. A tidy application reflects your organisational skills!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and how you can be part of our amazing team.
How to prepare for a job interview at St Peter's Hospice, Bristol
✨Know Your Supporter Care Inside Out
Before the interview, make sure you understand what exceptional supporter care means. Research St Peter’s Hospice and their values, and think about how your experience aligns with their mission. Be ready to share examples of how you've provided outstanding customer care in the past.
✨Show Your Passion for Building Relationships
This role is all about nurturing relationships, so be prepared to discuss how you’ve successfully built rapport with supporters or clients. Think of specific instances where your communication skills made a difference, and don’t shy away from showing your enthusiasm for inspiring others.
✨Demonstrate Your Organisational Skills
As a Supporter Care Coordinator, you'll need to juggle multiple tasks. Bring examples of how you've managed your time effectively in previous roles. You might even want to mention any tools or methods you use to stay organised, as this will show you’re proactive and ready for the challenge.
✨Prepare for Practical Scenarios
Expect to face situational questions during the interview. Think about how you would handle donor communications or manage events. Practising these scenarios can help you articulate your thought process clearly, demonstrating your problem-solving skills and ability to think on your feet.