IT Support Engineer

St Peter’s Hospice is seeking a motivated and reliable IT Support Engineer to join our in-house IT support desk. This is an exciting opportunity to be part of helping to deliver exceptional IT support to a variety of different groups across the organisation, whilst also developing your own technical skills and gaining knowledge of IT infrastructure and project implementation within a small, but friendly team.

About the role:

This role will be responsible for providing day-to-day IT support to staff and volunteers primarily at our main office in Brentry, but also at other locations across the Hospice. The Support Engineer will work alongside other members of the IT team to resolve technology issues efficiently and in a sensitive manner. The role combines hands-on IT Support provision with the necessity to be customer-focused and offers the unique opportunity to learn, whilst making a lasting impact on the Hospice, its patients and staff.

About the person:

• Have an aptitude for technology and willing to develop their skills and further their experience of IT infrastructure.
• As the initial point of contact for the IT Team we are seeking someone who is approachable and able to address support queries in a way which is sensitive to the needs of varying environments.
• Be able to drive and demonstrate flexibility as this role will require travel to other hospice locations, although it will be predominantly based at our head office in Brentry, Bristol, BS10.
• An excellent communicator with a desire to help others, able to engage and support a wide variety of staff whilst demonstrating patience and empathy and who can work effectively with external suppliers.
• Is passionate about helping all staff, whatever their confidence or level of ability to get the most from technology and takes pride in delivering a high standard of IT support.

Key responsibilities:

• Provide support to staff and volunteers based at Brentry and Long Ashton offices, Shops, and other locations across the Hospice either face-to-face or remotely as needed.
• Manage day-to-day workload and self-prioritise assessing, categorising and prioritising tickets.
• Ensure effective onboarding, device deployment, asset management, and consistent support processes.
• Work closely with suppliers to resolve escalated issues.
• Use service data to monitor performance, drive improvements, and maintain clear documentation and knowledge resources.
• Support IT projects and provide hands-on support where needed across clinical, retail, and corporate environments.