At a Glance
- Tasks: Lead and develop the IT support team, ensuring top-notch service delivery.
- Company: Join St Peter's Hospice, a compassionate organisation making a difference in Bristol.
- Benefits: Competitive salary up to £50,000, Monday to Friday hours, and a supportive work environment.
- Other info: Opportunity for career growth and to shape IT services in a meaningful way.
- Why this job: Make a real impact on technology support in a vital healthcare setting.
- Qualifications: Experience in IT support and strong leadership skills required.
The predicted salary is between 45000 - 50000 £ per year.
St Peter’s Hospice is seeking an experienced and motivated IT Support Manager to lead the development of our in-house IT support service. This is an exciting opportunity to play a central role in shaping how technology support is delivered across the organisation, ensuring all teams are well supported by reliable, effective IT services.
About the role:
This role will be responsible for establishing and managing the day-to-day IT support function, including recruiting and developing the support team, implementing and owning the IT service desk system, and defining the processes that underpin an excellent support experience. Working closely with clinical teams, income generation, support services and external suppliers, the IT Support Manager will ensure technology issues are resolved efficiently and sensitively, supporting safe and effective care delivery. The role combines strong leadership with a practical, hands-on approach and offers the opportunity to make a lasting impact on how IT services support the Hospice’s work.
About the person:
An experienced IT support professional with the confidence to build, lead, and shape a high-quality support service. Someone able to recruit, develop, and motivate a small support team, setting clear standards and expectations. An excellent communicator, able to engage and support staff with a wide range of confidence and experience, and to work effectively with external suppliers. Someone who is passionate about enabling users to get the most from technology and takes pride in delivering a high standard of IT support.
Key responsibilities:
- Lead and develop the in-house IT Support Team, delivering a high-quality, customer-focused service.
- Manage the day-to-day operation of the IT service desk, including ownership of the ticketing system and escalation of complex issues.
- Ensure effective onboarding, device deployment, asset management, and consistent support processes.
- Work closely with the Managed Service Provider and other suppliers to resolve escalated issues.
- Use service data to monitor performance, drive improvements, and maintain clear documentation and knowledge resources.
- Support IT projects and provide hands-on support where needed across clinical, retail, and corporate environments.
What we can offer you:
Salary up to £45,000 - £50,000 per annum, dependent on experience. Working hours are 37.5 hours per week, Monday – Friday.
We will review applications as they come in and therefore, we may close the vacancy before the closing date, so candidates are advised to apply early. We know sometimes the ‘perfect candidate’ doesn't exist, and that people can be put off applying for a job if they don't tick every box. If you are excited about working for us and have most of the skills or experience we are looking for, please go ahead and apply. You could just be what we are looking for!
All applicants must be eligible to work in the UK before they apply for a vacancy and be able to provide evidence of this. Strictly no agencies.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Information Technology
IT Support Manager in Bristol employer: St Peter's Hospice, Bristol
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Contact Details:
St Peter's Hospice, Bristol Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Manager in Bristol
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what St Peter's Hospice, Bristol values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges St Peter's Hospice, Bristol might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at St Peter's Hospice, Bristol!
✨Direct Apply to St Peter's Hospice, Bristol
Let's not forget to apply directly through the St Peter's Hospice, Bristol website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Manager in Bristol
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at St Peter's Hospice, Bristol.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at St Peter's Hospice, Bristol. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at St Peter's Hospice, Bristol
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
