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- Tasks: Lead a team to deliver amazing food and drinks while creating a welcoming atmosphere.
- Company: Join SOHO, a vibrant place where good food and great service come together.
- Benefits: Enjoy flexible shifts, free meals, and a supportive work environment.
- Other info: Great career progression opportunities with many managers starting as team members.
- Why this job: Make a positive impact on customers' days while developing your skills in hospitality.
- Qualifications: People person with front of house skills and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
Our supervisors work with the store manager, team, and wider business to fulfil our vision of: Honest, good mood food, crafted coffee, and drinks – proudly served, delivering soul at scale. Supervisors do this through collaboration with the team to fulfil our mission: Good is always served to curate quality product and welcoming environments, to secure the return visit, to always be good for colleagues and customers.
We work together to achieve this through demonstration of our company values, these are:
- Be consistently good - Part of our ethos is about not overstating who we are, so for us being ‘good’ really is good enough, and it’s what we strive for. When we say ‘good’ we have to deliver on that so we can be relied on to deliver our brand promise of being consistently good for our customers and our team.
- Be proud to serve - As a business we feel proud about what we’re offering up, and we pride ourselves on working as a team that are proud to serve.
- Be the good in someone’s day - A welcoming smile, remembering an order, doing something above and beyond to make each customer feel valued. It’s the little things that matter, and the smallest thing can add some good to a person’s day.
As a Supervisor you will need to demonstrate these values daily by being flexible and working where the team needs you most. Our Supervisors are masters in customer service and strive to make a positive difference to every customer's day. They are proud to serve our amazing food to our customers, producing our range of delicious drinks and crafting our beautiful coffees. You will champion your team to ensure that SOHO brand standards and high product quality are met and delivered every time.
Our Supervisors ensure that our customers are really well looked after by running a brilliant shift. You’ll share our passion and personality with our customers and our team, so together you can create a fantastic environment to work in.
The Perks of the Job:
- Great training package and development.
- Flexible shift patterns to ensure our teams enjoy a good work/life balance.
- Free meal and 2 free drinks whilst on duty.
- Your Big Event extra day’s holiday each year.
- Pension scheme to help you plan your future.
- AND… this is not just a job … being part of a team who craft superb coffee, creating a memorable experience for our guests, is an art form deserving recognition. We are proud to say 52% of our managers started as team members with us and 14% of our people have been with us for longer than 5 years.
What we need from you:
- You will need to be a people person with fantastic front of house skills.
- Great attention to detail.
- The desire to learn and really love what you do.
What we stand for:
It is very important you respect and believe in the company you choose to work for. Here at SOHO we believe in: BEING GOOD and DOING GOOD. Ensuring our team enjoy a good work/life balance linked to shift patterns. Being part of our local community. Being a fair employer – no zero contracts for permanent team. ‘Hiring the attitude and training the skill’ – no previous experience is required. If you are full of beans and have customer service experience, particularly within a high-volume food and drink business or the hospitality industry, then we would love to hear from you.
Supervisor employer: St Pauls
Contact Detail:
St Pauls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the company culture before your interview. Dive into their values and mission, like being 'good' and 'doing good'. This way, you can show them you're not just a fit for the role, but for the team too!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd make someone's day better. Remember, it's all about those little things that matter, so be ready to share your ideas.
✨Tip Number 3
Be prepared to showcase your flexibility. Supervisors need to adapt to different situations, so think of examples from your past where you've gone above and beyond to help your team or customers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to get noticed and shows you're serious about joining the SOHO family. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for food and coffee shine through! We want to see that you’re excited about being part of our team and serving up good mood food.
Be Authentic: Remember, we value honesty and being 'good' over being perfect. So, don’t be afraid to show your true self in your application. Share your experiences and what makes you proud to serve!
Highlight Teamwork: Since collaboration is key for us, make sure to mention any experiences where you’ve worked well with others. We want to know how you can contribute to our fantastic team environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to get your application and for you to stay updated on the process. Plus, it shows you’re keen to join our SOHO family!
How to prepare for a job interview at St Pauls
✨Know the Company Values
Before your interview, take some time to really understand the company's values. They emphasise being consistently good and proud to serve. Think of examples from your past experiences that showcase how you embody these values, as this will resonate well with the interviewers.
✨Showcase Your Customer Service Skills
As a Supervisor, you'll need to demonstrate fantastic front of house skills. Prepare to discuss specific instances where you've gone above and beyond for customers. Highlighting your ability to create a welcoming environment will show that you’re the right fit for their team.
✨Be Ready to Discuss Team Collaboration
Collaboration is key in this role. Think about times when you've worked effectively within a team to achieve a common goal. Be prepared to share how you can champion your team and ensure everyone is working towards delivering that 'good mood food' experience.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training package or how they support work/life balance. This shows your genuine interest in the role and helps you gauge if the company aligns with your values too.