Patient Assistant

We are looking for an experienced Patient Assistant (full-time 40 hours per week) to join our friendly team. You will need to have good communication and organisation skills and ideally experience of using EMIS Web, although this is not essential as training will be provided.

Salary Rate: £14.80ph

NHS Pension available

Main duties of the job:

• You will be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team.
• Duties can include but are not limited to greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required.
• To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

About us:

Part of the Bromley By Bow Health Partnership & Based in East London we are a large teaching practice and offer the London Living Wage to all our front line staff and support teams on personal development and have great support structures internally to support the busy environment we work in.

Job responsibilities:

• Maintaining and monitoring the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Using your own judgment and communication skills, ensure that patients with no prior appointment but who need an urgent consultation are seen in a logical and non-disruptive manner.
• Action all incoming faxes.
• Signpost patients to the correct service.
• Process incoming and outgoing mail.
• Initiating contact with and responding to requests from patients, team members and external agencies.
• Process referrals to external agencies such as secondary care using the electronic referral system (ERS).
• Process calling letters as requested.
• Process all DNA letters in accordance with current policy.
• Action GP2GP tasks.
• Read code data on EMIS system.
• Photocopy documentation as required.
• File and store records as required.
• Data entry of new and temporary registrations and relevant patient information as required.
• Input data into the patients healthcare records as necessary.
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records.
• Process requests for information i.e. SAR, insurance/ solicitors letters and DVLA forms to the administrative team.
• Manage incoming and outgoing practice e-mails.
• Manage all queries (including administrative queries) as necessary in an efficient manner.
• Carry out system searches as requested.
• Maintain a clean, tidy, effective working area at all times.
• Monitor and maintain the reception area and notice boards.
• Support all clinical staff with general tasks as requested.

Person Specification:

Experience: Experience working in busy GP setting. Experience of working in primary care.

Qualifications: N/A

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.