At a Glance
- Tasks: Support patients and the clinical team with reception and administrative duties.
- Company: Join a friendly, large teaching practice in East London.
- Benefits: Earn £14.80 per hour with NHS pension and personal development support.
- Other info: Enjoy a supportive environment with opportunities for growth.
- Why this job: Make a difference in patient care while gaining valuable experience.
- Qualifications: Experience in a busy GP setting preferred but not essential.
The predicted salary is between 30784 - 30784 £ per year.
We are looking for an experienced Patient Assistant (full-time 40 hours per week) to join our friendly team. You will need to have good communication and organisation skills and ideally experience of using EMIS Web, although this is not essential as training will be provided.
Salary Rate: £14.80ph
NHS Pension available
Main duties of the job:
- You will be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team.
- Duties can include but are not limited to greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required.
- To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
About us:
Part of the Bromley By Bow Health Partnership & Based in East London we are a large teaching practice and offer the London Living Wage to all our front line staff and support teams on personal development and have great support structures internally to support the busy environment we work in.
Responsibilities:
- Maintaining and monitoring the practice appointment system.
- Process personal, telephone and e-requests for appointments.
- Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately.
- Using your own judgment and communication skills, ensure that patients with no prior appointment but who need an urgent consultation are seen in a logical and non-disruptive manner.
- Action all incoming faxes.
- Signpost patients to the correct service.
- Process incoming and outgoing mail.
- Initiating contact with and responding to requests from patients, team members and external agencies.
- Process referrals to external agencies such as secondary care using the electronic referral system (ERS).
- Process calling letters as requested.
- Process all DNA letters in accordance with current policy.
- Action GP2GP tasks.
- Read code data on EMIS system.
- Photocopy documentation as required.
- File and store records as required.
- Data entry of new and temporary registrations and relevant patient information as required.
- Input data into the patients' healthcare records as necessary.
- Scanning of patient-related documentation and attaching scanned documents to patients' healthcare records.
- Process requests for information i.e. SAR, insurance/solicitors letters and DVLA forms to the administrative team.
- Manage incoming and outgoing practice e-mails.
- Manage all queries (including administrative queries) as necessary in an efficient manner.
- Carry out system searches as requested.
- Maintain a clean, tidy, effective working area at all times.
- Monitor and maintain the reception area and notice boards.
- Support all clinical staff with general tasks as requested.
Person Specification:
Experience:
- Experience working in a busy GP setting.
- Experience of working in primary care.
Qualifications: N/A
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Assistant in London employer: St Pauls Way Medical Centre
Join our dynamic team at Bromley By Bow Health Partnership, where we prioritise employee well-being and professional growth. Located in East London, we offer competitive salaries, including the London Living Wage, alongside comprehensive training and support to help you thrive in a busy healthcare environment. Our inclusive work culture fosters collaboration and ensures that every team member plays a vital role in delivering exceptional patient care.
Contact Details:
St Pauls Way Medical Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Assistant in London
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the Bromley By Bow Health Partnership. Understanding their values and services will help you connect with the team and show that you're genuinely interested in being part of their friendly environment.
✨Tip Number 2
Practice makes perfect! If you’re nervous about interviews, grab a mate and do some mock interviews. Focus on common questions for Patient Assistants, like how you’d handle patient queries or manage a busy reception area. This will boost your confidence and help you articulate your skills better.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to highlight your ability to communicate effectively with patients and team members. Share examples of how you've successfully managed difficult situations or provided excellent support in previous roles.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and shows that you’re proactive about joining our team.
We think you need these skills to ace Patient Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:Since good communication is key for the Patient Assistant role, make sure to highlight any relevant experience in your application. Use clear and concise language to demonstrate your ability to convey information effectively.
Tailor Your Application:Take a moment to customise your application for this specific role. Mention how your previous experiences align with the responsibilities listed in the job description, especially if you've worked in a busy GP setting before.
Be Organised:Organisation is crucial in this role, so show us how you manage your time and tasks. You could mention any tools or methods you use to stay organised, which will give us confidence in your ability to handle the busy environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you have all the latest info about the role and our team!
How to prepare for a job interview at St Pauls Way Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Assistant role. Familiarise yourself with the key responsibilities like managing appointments and liaising with patients and the clinical team. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Patient Assistant, communication is key! Prepare examples of how you've effectively communicated with patients or team members in the past. Think about times when you had to handle difficult situations or provide clear information—these stories will highlight your skills and experience.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. For instance, you might be asked how you'd handle a patient without an appointment needing urgent care. Practise your responses to these types of questions so you can showcase your problem-solving abilities and judgement.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the practice is the right fit for you.
